POSITION PROFILE:

The Lab Manager will be responsible for developing professional technical support to grow business and managing the lab in China. This role will focus on Technical Service Team management, Product Application Development, Field Application Service Development, Training and Academic support, as well as Daily Operations of the lab.

MAJOR JOB DUTIES AND RESPONSIBILITIES

Actively involved in the design, construction, and other actions required in the establishment of the lab. Implement effective leadership across the daily operations of the laboratory to make sure the EHS and other compliance requirements are met. Build and develop lab employees to ensure there are sufficient and qualified Lab Engineers to provide the requested services and the growth strategy for business. Coordinate regional application-specific field technical development provide for biopharmaceutical projects in downstream operations specifically in the areas of chromatography, virus inactivation and formulations process. Responsible for Product Application development, include HPLC column, Single Use Design Service, VSR/VEM applications, Instrument Services, etc. Develop the Field Application Services to support the business growth and to grow Avantor to be a solution provider. Provide the professional development plan for lab employees including product training and external opportunities for skill and knowledge development. Establish, implement and monitor lab service performance and quality improvement standard. Provide product and application related training to sales, marketing, service team to growth business. Any other relevant tasks assigned by supervisor.

QUALIFICATIONS (Education/Training, Experience and Certifications)

BS degree in chemistry, Biochemistry, Biology or related disciplines. MS degree is preferred.

(MS degree in chemistry, Biochemistry, Biology or related disciplines. PhD degree is preferred. )

+8 years working experience in the purification team of biopharmaceutical industry, scientific research institute, academic labs or related organizations. Proven successful leadership, team management and budget experience Excellent communication and interpersonal skills with an ability to communicate at all business levels

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES (Those necessary to achieve conformity of products and services)

Knowledge

• Displays good understanding of company’ products, promotions, services and solution offerings for customers, as well as the underlying work processes, operational policies and procedures
• Understands Company’s operational processes, procedures and policies as well as the different functions and their roles
• Ability to perform relevant financial analysis to identify growth and/or cost saving opportunities
• Experience in managing revenue budgets and producing financial reports for senior level management
• Must have an in-depth understanding of relationship types and various buyer behaviors
• Can competently tailor their approach to fit different customer interactions, meeting the individual needs of every client
• Ability to understand the client's business/strategy and market trends
• Keeps abreast of economic, social and industry developments to anticipate the impact they may have on company’ business
• Drives usage of the CRM database to manage customer usage to increase effectiveness and aid sales
• Fluent in oral and written English, preferably 1 or 2 more languages.

Skills

• Presents visionary ideas to inspire the sales team to action
• Successfully uses flexible styles/sources of influence to gain internal and external credibility
• Coaches others to analyze information and to use active listening skills to uncover client needs/problems and to create needs based solutions
• Drives a customer focus mindset across their team and sees this as a key source of competitive advantage
• Experience working on development projects in pharmaceuticals and biotechnology fields and should be able to do purification process development or optimization using DOE (Design of Experiment) and others.
• Strong technical process knowledge in protein purification/analysis and should be able to handle for FPLC, HPLC, etc.
• Should be able to discuss with customer’s organization for Test
• Is aware of key sales tracking metrics/business success measures and tracks performance against these
• Synthesizes and integrates sales data from multiple sources to arrive at conclusions that serve as the basis for management decisions and actions
• Strong organizational skills that drive projects forward
• A clear ability to manage customer interactions professionally by demonstrating excellent listening and organizational skills, and by using probing questions and reflective language to engage customers and build trust
• Ability to take content and structure it in a way that is most appropriate for the audience and objective
• Ability to focus on the big picture and assist with project developments at customer sites
• Ability to see opportunities and have initial ideas around value adding solutions for the customer
• Manages their customer portfolio by focusing effort/resources in accordance with customer preference priority/return on investment
• Applies understanding of industry trends to develop integrated customer solutions, based on the company’s own strengths and leveraging external resources / partnerships
• Works effectively and builds sustainable partnerships with individuals in other departments (e.g. sales, marketing, finance, customer service, distribution, services) to develop solutions for customers and drive business results
• Creates and sustains profitable customer partnerships by involving customers in new business development. Seeks to establish close partnership relationships with strategic customers.
• Shares customer data with people across the business to help them better understand their customers

Abilities and Competencies:

• Innately customer focused and motivated to deliver value in every interaction
• Proactive, Inspirational and Team Focused
• A natural desire to share knowledge and work with the wider Network
• Seeks to consistently develop internal and external relationships

上班地址：浦三路3058号256室