In-store Coaching: (70%)

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  Provide support, advice and direction to Business/Counter Managers and Consultant teams in all matters pertaining to their roles and activity in-store.

• Coach each door to ensure that the highest of service standards is maintained at the point of sale. Coach each Consultant team on specific service/selling behaviours and best practices via role-play exercises.

• Lead by example via counter coaching - work alongside each Consultant team to provide on-going Education (service and selling skills/product knowledge) and reinforcement of Key Performance Indicators (KPI’s).

• Review on a monthly basis each Consultant KPI’s – Hourly Productivity, AUS, % 3 Step vs. LY, New Customers vs. LY and Booked Appointments. Enhance performance and address concerns via in-store coaching.

• Conduct Quarterly Consultant Appraisals in conjunction with the Business/Counter Manager. Recommend/implement course of action – training needs etc. Submit Quarterly Consultant Appraisals to Sales and Education Executive and National Education Manager for review.

• Attend monthly training sessions with the National Education Manager (to be held at the Monthly Sales and Education meeting - MSE): to improve skills and knowledge. Plus receive new Education modules for application at the point of sale.

• Recruit (with the Business/Counter Managers) all new Consultants. With the Sales and Education Executive participate in the recruitment of Business/Counter Managers.

• With the Sales and Education Executive and National Education Manager review Mystery Shopper results (biannual). Recommend course of action.

• Substitute for Business/Counter Manager in his/her absence in key doors.

• Execute the orientation of new Business/Counter Managers in-store.

• Wear a Lab Coat during all in-store coaching sessions.

Sales Management: (10%)

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  Collaborate with Business/Counter Manager to develop weekly and monthly counter targets (both quantitative and qualitative) and action plans.

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  Secure store management and counter staff “buy in” to counter specific goals and strategies.

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  Submit a monthly Journey Plan to the Sales and Education Executive and National Education Manager at the beginning of each month. This Journey Plan should appropriately reflect Sales and Education priorities (and disproportionate time in Top Doors).

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  Actively participate in the MSE meetings. With the Sales and Education Executive prepare an update for review and discussion – achievement of sales targets, key business issues, opportunities, Education concerns etc.

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  Maintain an ongoing awareness of the performance of the Brand in each door vs. competition. Discuss at the MSE meeting areas for improvement and recommend a course of action.

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  Ensure that all counters follow merchandising and hygiene standards as directed by the Marketing group.

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  Participate in all appropriate Management meetings and training seminars.

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Classroom Training: (20%)

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  Conduct all regional First Class and Advanced Class Training (National Education Manager will conduct Master Class and bi-annual Strategy Sessions).

• Conduct ad hoc “refresher” classroom training on a needs basis and with the agreement of the Sales and Education Executive and National Education Manager.

上班地址：延安中路1228号静安嘉里中心办公楼三座11F