LV Project Planning Supervisor -7612.2

Hartford -CT (Hybrid Office & Remote)                                  

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

 

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

 

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

 

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

 

For further information, please visit: www.rws.com

 

RWS Regulated Industries division:  provides a full suite of language services exclusively for highly regulated industries such as Life Sciences, Healthcare, Financial services, and Legal industries. This includes language solutions for clinical trial management and linguistic validation of Clinical Outcomes Assessments (COAs), insurance, retail, commercial and investment banking, compliance, mergers & acquisitions and Litigation

 

 

About The Role:

Under the general supervision of the LV Manager of Project Planning, to administer the functions and operations of the LV Project Planning department of the Linguistic Validation division, ensuring the efficient, accurate and timely completion of all client projects and assigned work. The position is responsible for a positive client experience including effectively addressing issues escalated from others, as appropriate.

 

The LV Project Planning Supervisor oversees day-to-day project activities within the LV Project Planning department and ensures production and project objectives are met including budgetary and KPI requirements.  The position regularly meets with teams to discuss open and emerging business issues as well as to make recommendations for improvements and lead on their implementation.

The LV Project Planning Supervisor has department supervision responsibilities and direct reports.  The position completes individual performance reviews and sets goals for the team to achieve overall objectives of the LV Project Planning Department and LV division overall.

 

 

 

 

 

 

Responsibilities:

 

• Administers the project planning department functions and operations.
• Ensures that all assigned client projects are completed in an efficient, accurate, and timely manner and transmitted to clients as required.
• Maintains accurate and up-to-date daily log of on-going client projects for the purpose of coordinating the amount and complexity of work among employees under supervision, modifying work assignments as necessary to meet the department’s objectives.
• Schedules and assigns work among employees under supervision, sets work methods and performance standards, and monitors their performance.
• Identifies, communicates and manages production risks as appropriate to eliminate potential pitfalls or obstacles.
• Reviews and analyzes all questions from employees under supervision regarding LV project planning work-related issues or problems and resolves issues and implements corrective measures as necessary to ensure proper workflow and client satisfaction.
• Ensures strict adherence to deadlines, budgets and the completion of high-quality deliverables.
• Maintains and assists in ensuring the reliability of key operating data and databases.
• Reviews, updates, and maintains accurate and up-to-date project and client records.
• Ensures timely and effective feedback is provided to Vendor Management related to external resource performance.
• Ensures other departments are kept informed regarding the status of project work and otherwise communicates as needed to ensure client needs are met and issues are resolved.
• Actively participates in management and other meetings.
• Composes or generates a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding status of projects, etc.
• Recommends policies, procedures and/or actions for the purpose of improving efficiency and product quality, and for providing direction for meeting the company’s objectives.
• Participates in the selection process for new employees.
• Supervises and evaluates assigned personnel in a timely and professional manner for the purpose of ensuring their department and individual performance objectives are met.
• May perform LV project planning duties as needed for the purpose of contributing to the accurate and timely completion and shipment of projects within the department.
• Understands and adheres to company Quality Management System (QMS) requirements including but not limited to ISO 9001 and ISO 17100 standards. Assists in root cause analysis.

 

Additional Duties

Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the LV Project Planning Department or other company goals and objectives.

 

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.

 

 

 

 

Requirements:

 

• Knowledge of company procedures as applicable to all LV departments.
• Ability to provide leadership for employees and provide clear direction, goals and objectives in a respectful manner.
• Ability to communicate with, train and lead employees through changes in procedures, clients’ requirements, and other production processing issues.
• Ability to make decisions and lead employees through problems on job-related issues.
• Strong organizational skills in a fast-paced, deadline-driven environment
• Ability to prioritize and coordinate competing work demands and maintain composure under pressure.
• Fluent communication skills of written and verbal English.
• Knowledge of English grammar, syntax, and word usage, and excellent proofreading skills.
• Ability to report work orally and in writing as required.
• Ability to understand, apply and use personal computers and software applications (e.g., Microsoft Word, Excel, PowerPoint, Adobe Acrobat, CAT Tools, Office 365/Skype, CRM/AURORA/other production software).
• A team player who can collaborate effectively with a diverse group of individuals.
• Ability to establish and maintain cooperative working relationships.
• Ability to exercise discretion and independent judgment in relation to performance of work responsibilities, working with minimal supervision.
• Ability to maintain confidentiality of information regarding company financial and other information.
• Ability to resolve customer service and production issues in a professional and efficient manner.
• Quality focus and detail oriented.
• Ability to determine root cause analysis.
• Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
• Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Science, or other related field.
• Four or more years demonstrated successful LV Project Planning experience.
• Successful customer service/account management experience, generally a minimum of four years, including at least three years’ experience within the translation industry.
• Demonstrated successful leadership or mentoring experience, minimum of two years.
• Advanced computing skills, including experience with TRADOS or other translations management tools (CAT, or Computer Aided Translation tools).
• Experience with publishing applications (e.g., XML, JSON, In Design, etc.) a plus.
• Verbal and written fluency in at least one foreign language a plus.
• Previous translation experience preferred.

 

 

Benefits:

• Amazing benefits. (Seriously!)
• Infinite training, professional development and personal growth opportunities.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
• Smart, engaged co-workers, a culture of diversity, innovation and opportunity.
• Great work life balance!

 

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

 

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS is an Affirmative Action Employer.

For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

 

RWS Employees hired for positions that require work on site at RWS offices, customer offices, and travel on behalf of RWS and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws with regard to accommodations related to this policy.

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.