Location: Remote                    

Exempt status

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

About The Role:

Under the general supervision of the LV Project Management Supervisor or Department Manager, the LV Project Management Client Team Lead is a key member of the LV Project Management team and serves as a primary client contact and first-level escalation point to client team members.  The role oversees day-to-day project activities within a team and ensures that production and project objectives are met including budgetary and KPI requirements.  The position analyzes trends and regularly meets with teams to discuss open and emerging business issues for assigned accounts.  Utilizing problem solving abilities, the LV Project Management Client Team Lead uncovers problems with systems, identifies areas for development, and makes recommendations for solutions.  The role leads or actively contributes to special projects including implementing client-focused process improvements and liaises with the account management team to target specific areas for business growth within existing client relationships; assisting the team in achieving those goals where applicable.

The LV Project Management Client Team Lead has team management responsibilities, including monitoring and assigning jobs, effectively coordinating team projects or department work groups, and mentoring staff. The role assists the Supervisor and/or Manager of the LV Project Management Department in administering the department’s functions and operations including ensuring all client projects are completed in an efficient, accurate and timely manner within budget and transmitted to clients as required.

Responsibilities:

• Ability to provide leadership for employees and clear direction, goals and objectives in a respectful manner.
• Ability to communicate and lead others through changes in procedures, client requirements and other operational issues.
• Ability to make decisions and lead employees through problems on job-related issues.
• Strong organizational skills in a fast-paced, deadline-driven environment.
• Ability to prioritize and coordinate competing work demands, and maintain composure under pressure.
• Fluent communication skills of written and verbal English.
• Ability to report work orally and in writing as required.
• Ability to carry out instructions furnished in written or oral form.
• Ability to understand, apply and use personal computers and software applications (e.g., Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat, CAT tools, Office 365/Skype, CRM/Aurora/other production software).
• A team player who can collaborate effectively with a diverse group of individuals.
• Ability to maintain confidentiality of information regarding company financial and other information.
• Ability to establish and maintain cooperative working relationships.
• Ability to resolve customer service issues in a professional and efficient manner.
• Ability to exercise discretion and independent judgment in relation to performance of work responsibilities, working with minimal supervision.
• Quality focus and detail oriented.
• Ability to complete root cause analysis.
• Familiarity with and understanding of inter-departmental functions.

Requirements:

• Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
• Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Science, or other related field.
• Minimum four years successful project management experience within the translation/localization industry with preference for background working with linguistic validation projects.
• Successful customer service/account management experience, generally a minimum of four years, including at least three years’ experience within the translation industry.
• Successful leadership or mentoring experience. Prior supervisory experience preferred.
• PMP Certification a plus.
• Multi-language reading comprehension and written proficiency a plus

Benefits:

• Amazing benefits. (Seriously!)
• Infinite training, professional development and personal growth opportunities.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
• Smart, engaged co-workers, a culture of diversity, innovation and opportunity.
• Great work life balance!

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS is an Affirmative Action Employer.

For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

RWS Employees hired for positions that require work on site at RWS offices, customer offices, and travel on behalf of RWS and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws with regard to accommodations related to this policy.

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.