L2 Support Engineer
IBMBelfast Update time: December 3,2019
Job Description
Your Role and Responsibilities
QRadar L2 EMEA Support is looking for software engineers to join the team.As a L2 Support Engineer you will be an integral part of our WW Support team. You will be involved in supporting IBM QRadar – a Leader in Gartner’s Magic Quadrant forSecurity Information and Event Management (SIEM)
You will gain exposure to a wide range of Security technologies, working with some of the world’s top network and security experts, to expand your knowledge in the ever expanding Cyber Security realm. You will find a challenging role with great personal rewards gained when assisting in solving mission critical situations for some of the largest multinational companies globally.
To succeed in this role you must like being challenged. You must be able to understand extremely complex situations and also have the ability to convey complex situations in simple terms. You should be as comfortable talking to an Engineer as to a CISO.
Responsibilities:
-Become a technical subject matter expert for our flagship product family of Qradar SIEM
-Analyse customer problems and service requests and resolve them within agreed service levels
-Use troubleshooting/ debugging techniques and tools to analyse technical problems
-Engage development teams for issues that need a resolution through code fixes
-Increase IBM's Self-Help knowledge base, by creating knowledge articles wherever needed
-Provide feedback to the development team on product feature enhancements
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Required Technical and Professional Expertise
- Must be familiar with Qradar and SIEM product.
- Must have good understanding and experience working with Red Hat Linux preferably RHEL7
Preferred Technical and Professional Experience
- Strong understanding of networking and able to troubleshoot system performance issues.
- Good knowledge of IBM Lenovo Hardware
Required Education
NonePreferred Education
Technical DiplomaEligibility Requirements
Belfast based role based in lab.About Business Unit
IBM is a leading provider of enterprise security solutions. Named by industry analysts as a leader in 12 security market segment categories, IBM Security is a multi-billion dollar business that is rapidly growing. In an industry focused on building walls, IBM Security is focused on creating an open, connected security ecosystem that leverages AI and cloud to help clients improve compliance, stop threats, and grow their business securely.Your Life @ IBM
What matters to you when you’re looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Get email alerts for the latest"L2 Support Engineer jobs in Belfast "