Oracle is rapidly transforming itself into a hyper scale cloud player by aggressively rolling out a comprehensive portfolio of Autonomous Application, Platform and Infrastructure services. Platform (PaaS) & Infrastructure (IaaS) in Oracle Public Cloud are unique cloud solutions to help customers’ transforming legacy IT architectures to cloud platform to support their dynamic business demands.

TCE Team aims to improve adoption, build successful references and achieve greater business returns for customers throughout entire Customer Life Cycle support

Job Description

The Cloud Engineer Customer Experience (CE-CX) will be SME (Subject Matter Expert) of Oracle PaaS or IaaS products and solutions, act as trusted technical advisor to customers and partners in adopting Oracle cloud. His/her region will be Korea Oracle Digital Prime customers.

The focus areas are:

• Drive adoption and consumption of Tech Universal credits.
• Build Permanent Customer agreed use cases that will have a high likelihood of renewing.
• Deliver Success Plans and Success Reviews to the customers in a continuous proactive manner to drive renewal and expansion opportunities
• Build strategic value-add customer relationships, providing best in class services and ensuring customer satisfaction via technical expertise
• Support customers to implement Oracle PaaS/IaaS successfully and build Oracle cloud reference cases to drive continuous cloud opportunities;
• Creatively support customer to adopt Oracle PaaS/IaaS platforms, e.g. development of industry solutions on Oracle PaaS/IaaS platform, migrating non-Oracle workload to Oracle public cloud, and delivering deep dive workshops
• Contribute to the Design of modern cloud platform and infrastructures for customers’ digital transformation
• Good collaboration with sales, SE and OC teams and align with the PaaS & IaaS Implementation partners to ensure excellence in execution and the achievement of regional renewals and expansion targets
• Create a scalable resource pools in designated subject areas to ensure high quality service delivery

Success will be realized by achieving PaaS/IaaS solution adoption successfully, customer satisfaction and reference ability, and contract renewals & expansions for Platform and Infrastructure Cloud.

Job Qualifications:

The candidates should demonstrate expert skills in at least two of following areas:

• Knowledge on Oracle products with implementations experience preferred:
  • Database, OFM, BI, Big Data/IoT, Java Dev, Integration, Mobile
  • OCM, Exadata, Exalogic, BDA, PCA, ZDRLA, Supercluster
• Hands on skills of following Oracle Cloud Services:
  • PaaS: ADB, ATP, OMC, Data Management (DBaaS, Bigdata), Application Development (JCS, MCS), Integration (SOA, IoT), Security (Identity), Content & Process (Document, Process), Business Analytics (BI, BDD, DV, IoT and Essbase)
  • IaaS: OCM, Ravello, Container, Compute, Storage, and Bare Metal Cloud Service
• Rich experience and deep knowledge of competitive products:
  • Cloud Vendor: AWS, Azure, Google Cloud, VMware, Bluemix, Softlayer, OpenStack
• Understanding of open source technologies and development tools
  • Java/J2EE, HTML5, PHP, APEX , Ajax, Python, XML, LAMP stack
  • JBoss, Tomcat, GlassFish
  • MySQL, NoSQL (MongoDB, HBase), Hadoop/Cloudera
• Strong Project Management skills with technical background
  • Proven records of project delivery, stakeholders managements, resources, risk management and project tracking and reports

Other soft skills needed:

• Ability to work within a highly competitive and complex environment and be able to build and maintain strong relationships with a diverse set of internal and external constituencies, especially high influence IT advocators in customer side.
• Enthusiasm of technology, high energy level, innovative thinking
• Good communication skills and team work spirit
• 10+ years relevant working experiences, BS or MS degree, background are preferred