Role:                                  Key Account Manager (KAM) – German speaking

Location:                          Remote (Europe)

 

RWS IP Services

RWS IP Services, a division of RWS, provides industry-leading Intellectual Property support services delivered through integrated technology solutions. We offer the highest-quality patent translations, a global patent filing experience and a range of cutting-edge intellectual property (IP) search services.

 

We serve a global client base including industry, law firms, licensing organizations and technology transfer offices. Our in-house search and translation teams, supported by an extensive network of over 7,500 specialized translators and 40,000 researchers, provide powerful solutions to assist with strategic decision-making across the entire IP life cycle

 

For further information, please visit: RWS Intellectual Property Services

 

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

 

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

 

For further information, please visit: www.rws.com.

 

Job Purpose

 

This is the role within RWS IP Services, which is part of the key account management teams within the Revenue organisation. Main responsibilities will include:

 

• Ownership and management of a large range of existing IP Services customers.
• Development and growth of these existing customers.

 

 

 

Key Responsibilities

 

• Acquire a thorough understanding of each Key Accounts’ needs and requirements.
• Develop Key Account Plans to document strategies for growth, track progress and evolve the strategy as account/business needs change.
• Define and deploy constant initiatives to create and materialise growth and upsell opportunities within allocated key accounts.
• Coordinate and take a leading role in online and face-to-face Business Review Meetings.
• Maximize sales revenue and profitability for each Key Account by reviewing and developing business strategies to ensure continued growth in core service uptake.
• Ensure ownership of each account’s revenue forecast and quotas.
• Act as escalation point to investigate issues and problems faced by Key Accounts, and coordinate with Operations to resolve service issues.
• Maintain up-to-date information for sales leads, open opportunities, client contacts and face-to-face visits.
• Design and deploy ongoing and proactive plans and strategies to maintain, adjust and maximise RWS IP Services’ value propositions and solutions for each customer.
• Play an integral part in expanding relationships with Key Accounts by promoting additional services offered by RWS.
• Act as main contact for Requests for Information/Proposals ensuring all responses demonstrate RWS added value.

 

Skills & Experience

 

• Minimum of 4-5 years of experience within a customer facing B2B role within the IP industry.
• English and German language at business level.
• Effective communication skills (verbal, listening, written, presentational and interpersonal).
• Ability to develop solutions based on client needs.
• Organized and self-motivated with a “can-do” attitude.
• Proven ability to organize, plan and prioritize tasks within a high volume, varied workload.
• Ability to identify critical tasks and interdependencies.
• Strong negotiating and influencing skills.

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

 

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.