Responsibilities

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition;

• Acquire a thorough understanding of key customer needs and requirements;

• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives;

• Ensure the correct products and services are delivered to customers in a timely manner;

• Serve as the link of communication between key customers and internal teams;

• Resolve any issues and problems faced by customers and deal with complaints to maintain trust;

• Play an integral part in generating new sales that will turn into long-lasting relationships;

• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics;

Requirements

• Proven experience as key account manager;

• Experience in sales and providing solutions based on customer needs;

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels;

• Ability in problem-solving and negotiation;

• MSc or PhD in molecular biology, basic medicine, veterinary, agriculture or relevant field;

• Familiar with gene synthesis, gene editing, sanger sequencing and NGS.

上班地址：上海