主要职责：

1. Supervision

店铺管理

• Assist Store Manager in driving sales initiatives for sales team to achieve sales objectives

协助店经理推动销售团队积极主动地完成销售指标

• Supervise sales team on delivering consistent, professional and responsive customer service

领导监督销售团队为顾客提供统一、专业、热诚的服务

• Supervise sales team working in accordance with company policies and procedures

领导监督销售团队按照公司的政策和流程工作

• Take up duties of Store-in-charge when Store Manager is not present

出现店经理不当值时，承担起主管店铺内所有事务的职责

2. Staff management

员工管理

• Coach sales staff to meet and exceed the required performance standard

培训销售人员达到并超过公司制定的销售目标

• Orient new join staff to adapt to store operations

培训新进员工尽快适应店铺的营运

3. Daily operations

日常管理

• Assist in preparing variety reports such as merchandising flow, traffic flow and daily sales etc

协助准备各种报告，如货品流量，客流及每日销售报表等

• Conduct daily briefing on information from office and sales performance review

传达公司办公室的最新信息，回顾每日销售情况和业绩

• Assist sales staff to resolve ad-hoc operations issues

协助销售人员处理突发性事件

• Resolve escalated customer complaints regarding service and products

不断提升解决顾客关于服务和货品方面的投诉

• Lead and ensure the visual merchandising guidelines are followed

引导和确保店铺内货品的视觉效果和陈列事宜

• Lead and communicate with relevant parties to ensure a smooth stock taking and stock replenishing

领导团队与相关同事沟通，以确店铺库存盘点和补货的顺利进行

• Lead and communicate with relevant parties to ensure a smooth merchandising distribution

领导团队与相关同事沟通，以确店铺货品的流转顺畅

• Lead and communicate with relevant parties to ensure a smooth in-store events support

领导团队与相关同事沟通，以确保店铺内举办的各类推广活动顺利进行

• Monitor the transaction at cashier counter

监管店铺收银事宜

• Enforce safety, health and security rules

严格执行店铺内的保险、健康和安全规定

RELATIONSHIPS :

公共关系:

Internal

内部关系

• Sales Staff

销售团队

• All GCCL staffs

全体思琳（上海 ）商贸有限公司员工

• Overseas Retail network

海外零售网络

External

外部关系

• Customer

顾客

• Vendors / Suppliers

各类供应商

QUANTITATIVE DATA

数量统计

• Sales performance vs budget

销售业绩和销售指标

QUALIFICATIONS

& EXPERIENCE :

要求和资历：

Education/Professional Qualification学历或职业资格

• Form 5 or above

中等学校毕业或以上学历

Experience

工作经验

• At least 5 years' experience in fashion luxury retail industry with at least 2 years in supervisory capacity

至少5年奢侈品时尚行业零售经验，其中至少2年以上主管职位的工作经验

SKILLS& KNOWLEDGE :

技能和学识：

Knowledge

学识

• Good knowledge of products and materials

良好的货品和面料知识

• Good knowledge of the brand

良好的品牌知识

Skills

技能

• Good supervisory skills

良好的领导管理能力

• Good presentation skills

良好的表达能力

• Hands on alteration pinning techniques

传递革新销售链

• Fluency in Cantonese and English

熟练掌握普通话和英语

• Computer literacy (including windows, word processing and spreadsheets)

具备一定电脑操作技能，包括Windows操作，文字处理和电子数据表

COMPETENCIES :

能力

• Energetic, enthusiastic and team oriented

积极、热情、具有团队协作精神

• Customer oriented

具备服务导向意识

• Tactful in handling customers

得体应对顾客

• Good fashion sense

良好的时尚感

• Excellent quality of service

提供优质的服务

• Self sufficient/self starter

主观能动性强

• Results driven

以结果为导向

上班地址：厦门万象城

地图

LVMH Fashion Group China

About us
As the world leader in luxury, LVMH has been setting an example through its dynamic growth since its creation in 1987. LVMH strives to ensure the long-term development of each of its 70 HOUSES in keeping with their IDENTITY, their HERITAGE and their EXPERTISE. The LVMH group is the ONLY GROUP present in all FIVE MAJOR SECTORS of the luxury market: Wines & Spirits, Fashion & Leather Goods, Perfumes & Cosmetics, Watches & Jewellery and Selective Retailing.

Preserving an identity and their roots whilst, at the same time, constantly reinventing themselves in order to appeal to their contemporaries, has always been the “raison d’être” of the Houses in LVMH’s Fashion & Leather Goods sector. Over the years, this division has been enriched with young Houses which also allow creative talents rich with promise to express themselves. In order to guarantee a fitting environment for their exceptional products, the Houses in the Fashion & Leather Goods sector strive to master their distribution: in this way, they offer their clientele unique purchasing experiences. LVMH Fashion Group China covers the whole range of the group’s business of Fashion & Leather Goods in China, including Celine, G Givenchy, Givenchy, Loewe and Marc Jacobs.