Great that you're thinking about a career with BSI!

To support and administer business critical suite of web & windows applications. This is a user-facing role to support Global Applications so excellent communication skills is key.

The role will be involved in all aspects of systems support including, but not limited to:

• Working with other IS staff, Super Users and end users to respond to and resolve operational and systems related issues.
• Working with IT staff to manage and monitor database and application servers.
• Installing and customising packaged solutions.
• Support key development staff with programming on both new and existing systems, including system and user testing.
• If needed, to create and maintain a comprehensive and accurate set of technical and process related documentation.
• To adhere to a structured change control process.
• Where necessary liaise with internal & external stakeholders.
• Proactively identifying opportunities for system or process improvements that can help the business in achieving its budgetary and strategic objectives

To provide application support for existing systems:

• Cases are passed via a Help Desk or another member of the IS Team. IS Support/Developers may also identify issues themselves.
• Resolution times and prioritisation are defined by Service Level Agreement (SLA).
• Each case will be owned by an individual, who will be responsible for its resolution.

To be successful in this role you’ll have strong technical skills gained whilst working within a software development environment. You’ll be a confident self-starter who can work under the minimum of supervision and have experience and understanding of the processes and procedures needed to support the full software development life cycle. You’ll also have excellent communication skills both written and verbal and enjoy working within a team environment.

The Technical requirements for this role are a good understanding of ASP.Net 4.0, C#, MVC, JQuery, MS SQL Server 2008,  XML, XSLT, JSON, CSS.

Experience of working within an ITIL based L3 support team, DevOps and any exposure to MS Azure are a plus.

In addition, you’ll be

• Resourceful and solution orientated
• Proactive and flexible
• Service Delivery focused
• A great team player

Our Excellence Behaviours: Customer Focus, Accountability, Respect, Communication, Achievement & Leading and Managing others