Position Description: We are looking for an Inside Sales Support Representative to support our sales team in their day to day agenda and back office tasks. The Sales Support Representative will support a specific dedicated EMEA region and interact with Sales teams (60%), internal customers (e.g. pricing, order management – 30%) and external customers / Lenovo Business Partners (10%). This position is dedicated to meeting the expectations of internal and external customers. Building strong relationship and supporting sellers to offload them from administrative and non-customer facing activities. The role is instrumental for increasing our Sellers efficiency and focus on our customers. Your responsibilities will include: \- Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process while interlocking with the pricing team and profit managers to ensure the customer is able to place order against valid contract \- Contract management (creation, validation, maintenance, etc.) \- Interlock with logistics to ensure delivery requirements are met and understood by end-customer \- Interlock with finance regarding approvals and credit note creation for returned goods \- Support of other administrative tasks related to ad-hoc tasks to assist sales productivity \- Process Education and New Tools Testing: within this role, you are asked to onboard new tasks & tools and to look for efficiencies in our processes and tools (mainly CRM) \- Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel… Organization You will report to Sales Support Manager. You will participate in weekly collaborative planning calls and meetings. #### Position Requirements: • University education • Minimum 1 year working experience in similar position and/or proven track of succeeding in the role Soft skills: • Strong communication skills • Customer facing skills, both by phone and e-mail • Customer Satisfaction and Customer Escalation Management • Ability to adapt to cultural differences • Ability to work independently • Highly motivated individual with proactive approach, driven for results • Ability to quickly grasp complex systems, procedures. • Structured and Stress resistant person Language Requirements: • Fluent English & French (spoken and written) Technical Skills: • Ability to work with various software packages (MS Office) – Advanced • Experience with Sales processes and back office administration- nice to have • CRM application - nice to have Base gross monthly salary from minimum 1250 EUR and above, depending on experience + variable part 12% of your annual earnings What Lenovo can offer you: • 3 sick days per year • Additional vacation days • 100% sick leave compensation up to 2 months per year • A broad selection of soft / hard skills trainings and individual mentoring • Employer contribution to the Third Pillar Pension System Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. About Lenovo Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.