l Assist IT Service Desk engineer for the day to day IT support covering all area of IT (Software / Hardware) deployed to the desktop

l Ensures that all user issues are resolved within established guidelines and that users receive the highest level of customer service

l Provides remote or hands-on help to users using troubleshooting procedures & techniques, guidance, instruction

l Mobile device support for users, migration, upgrade, troubleshooting, etc.

l Network support for users, migration, upgrade, troubleshooting, etc.

l Video conference support for users

l VIP user support and Project coordination

l Performs other relevant duties as assigned by IT management team

l Bachelor or master of Science (computer science preferred)

l 3+ years working experiences in IT support & service area

l Solid knowledge and experience of Desktop Operation System, Application, Computer Hardware

l Solid knowledge of MS Windows, MS office suite, TCP/IP, Active Directory

l Well knowledge and 2+ years’ experience of MS O365 system

l Well Knowledge of audio/video, OA systems

l Well Knowledge of ITSM

l Good personality and active attitude to provide support to end users

l Good coordination and communication skills

l Skillful on documentation, log and summarize on cases

l Excellent English both in oral and written

l ITIL and CET 4 certified will be plus

上班地址：人民路3158号万融国际

所属部门：人事部

With its roots in Asia, ADEN is an International Integrated Facility Management (IFM) specialist, and is always at the forefront of the latest technology.

ADEN is a major innovator in the SMART Integrated Facility Management services industry. Founded in 1997, with its headquarters in China, ADEN FM has 20 years of expertise in the Integrated Facility Management Industry, with a growing team of 26,000 employees in 25 counties around the world. The company operates in more than 70 cities in China with global presence in China, South-East Asia, Central Asia and Africa. Clients of all sizes from a wide range of industries, including many listed on the CAC40, FTSE100, Forbes Global 2000, and Fortune 500, count on ADEN for strategic outsourcing.

As a multicultural company with 30 nationalities, we encourage diversity and offer our employees career opportunities in China or Vietnam but as well in South East Asia, Central Asia, and Africa.

植根于亚洲市场的埃顿是国际领先的综合设施管理(IFM)专家，并始终走在技术的前沿。

埃顿是智能(SMART)综合设施管理领域的主要创新者。成立于1997年，集团总部在中国，埃顿设施管理在业内拥有20年的丰富经验，团队不断壮大，目前在全球25个国家拥有26,000名员工。埃顿的业务遍及中国70多个城市，全球运营网络分布于中国、东南亚、中亚和非洲。包括位列CAC40，FTSE100，福布斯全球2000和财富500强在内的各行各业不同类型的客户都选择信赖埃顿来进行战略外包。

作为员工来自全球30个国籍的多元文化企业，我们鼓励多样性并为我们的员工提供在中国，越南，以及东南亚，中亚和非洲的职业发展机会。