Technology Consultant (IT Helpdesk Technician)

Summary

The Technology Consultant will play a key role within our global Technology Team; providing technical support to our global user base. Reporting to one of our Technology Managers, you will work amongst a team of Technology Consultants; assisting with global initiatives, driving technology adoption, and ensuring most effective use of Text100 applications.

Responsibilities

Technical support for regional and global user base

User onboarding, offboarding and induction

Assisting with user education and adoption of technology

Management of ticketing service and escalation

Build and issuance of user devices

Hardware, software, and basic network troubleshooting

Management and creation of device images

Assistance with global technology initiatives

Assistance with infrastructure management

Experience and Skillsets

At least two years’ experience in an IT Support role

Experience working with cloud technologies

Office 365 administration

Cloud file storage services administration

Active Directory administration

Service desk ticketing based software

Endpoint management

Mac OSX and Windows platform configuration and management

Windows Server administration

Basic networking experience

Good written and spoken English

Experience working in a global environment advantageous

Personality and attitude

Motivated to do their best work with an entrepreneurial spirit

Thinks outside of the box

Enjoys working with people

Works well within a team

Has a desire to learn and develop knowledge

Displays a professional and reliable work ethic

上班地址：北京朝阳区光华路SOHO