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We believe every person deserves a chance for a healthy life, free from illness and full of possibility. We see a world full of healing, with viable care options available to those with limited choices today. We envision new ways of providing physicians, pharmacists and nurses with technologies that not only treat chronic diseases, but also work to prevent them. We’re looking for team members who are motivated to learn, grow and innovate, while making a meaningful difference for millions of people around the world.

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Summary

Under direct supervision of the IT Manager, the individual in this position supports technical information solutions, including monitoring, testing and deployment of various systems and provides first-level technical information systems support to Baxter Opelika operations. 

Duties and Responsibilities

• Provides 24x7 on-call support, as required.
• Performs assigned tasks on time and completes weekly status reports for IT Manager
• Assists in the monitoring and management of the data center, all hosted production environments and network infrastructure.
• Helpdesk support and trouble ticket management
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
• Performs other duties as required of a similar nature or level

Qualifications

• Self-starter with strong communication skills
• Ability to organize priorities
• Strong knowledge of backup and recovery processes and technologies; as well as experience of designing and implementing network technology.
• Strong knowledge in managing and administering computer operating systems such as Microsoft Windows, etc..
• Knowledge of networking concepts and infrastructure (TCP/IP, client and/or server architectures).
• Experience in network expansion (data, voice and video), the use of MPLS network and Site-to-Site VPN over the Internet.
• Experience with VMWare Vsphere products
• Bachelor’s degree in computer related field or 2+ years of relevant technical experience.  Technical certifications preferred.5+ years performing IT support in a manufacturing environment
• Duties may require overtime work, including nights and weekends
• Use of hands and fingers to manipulate office equipment is required
• Position requires being stationary as well as standing and walking for extended periods of time 
• Moderate lifting (computers, printers, etc.)

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
                                                                                                                                                               
EEO is the Law 
EEO is the law - Poster Supplement 
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.