Principal Accountabilities主要工作职责

1.Provide daily helpdesk support to staff on applications, networking and systems;

2.Maintain and monitor all users’ PCs, networks, servers room equipment;

3.Research and identify solutions to software and hardware problems;

4.Analyze and maintain performance data to ensure optimal usage of technology resources;

5.Schedule and monitor software updates;

6.Monitor backups and restore backups when required;

7.Responsible for day to day user administration including new user set-up and access,system access privileges and permissions, and prompt service cancellation for

discontinued users;

8.Office telephone, network line management maintenance;

9.Hardware/Software Purchase and installation, along with IT fixed asset management;

10.Maintain accurate inventories of hardware and software licenses and compliance with End User License Agreements;

11.IT Monthly report updating, and executing technology documentation, policies and procedures;

12.Report all job progress and any problem to the IT Infrastructure Manager and

co-operate to solve problems;

13.Backup responsibilities to IT Infrastructure Manager especially for the day-to-day operations in Hong Kong;

14.Provide user training;

15.Track tasks, monitor logs, maintain issue logs, and follow through within agreed time limits;

16.Be the frontline IT support for all Talon Zipper Shenzhen internal and external users;

17.Work with internal and external IT resources, including IT vendors;

18.Other job responsibilities and projects as assigned.

Qualifications任职资格

1.Diploma or above in Computer Science or related discipline;

2.Microsoft Certified Systems Administration or Engineer (MSCA or MCSE) certification will be advantage;

3.3 years or above experience in IT Technical operation;

4.Good at Mandarin, Cantonese and English reading, writing and oral communication,

5.Familiar with MS Windows Server 2016/2012/2008, Windows 10/7 operating systems and MS Office (especially in Office 365);

6.Good knowledge of Active Directory, MS Exchange, TCP/IP Network equipment,

VMware platform, Internet and Email security;

7.Must be able to resolve problem independently;

8.Need to be available to work outside of regular business hours when required;

9.Experience in American company is preferable, immediately Available is highly preferred.

上班地址：人民南路天安国际大厦C座16楼