Primary Responsibilities

Provides technical support to internal and external users of company computer systems by

• Responding to help desk requests in a timely fashion
• Analyzing problems and communicating with end users and department managers to assess needs and determine optimum solutions to IT concerns and/or requests that incorporate user needs and cost efficiency
• Executing required repairs/solutions
• Documenting all communication and tasks performed including closing out help desk requests when completed
• Keeping Manager informed of current issues

Maintains all printer, facsimile and copier equipment by

• Performing maintenance and repairs as needed; referring unresolved problems as needed
• Performing ink and toner replacement as needed
• Working with vendor technical support as needed

Manages and completes special projects as assigned by

• Researching and assessing any capital equipment needs
• Drafting and submitting action plan with budgetary considerations
• Implementing approved action plans
• Communicating project plan to appropriate staff and department managers as well as outlining any end user process changes

Deployment of machines and software by

• Building imaging and maintaining desktops, laptops and virtual machines

• Researching, testing and installing of internal software

• Configuring and supporting mobile devices as needed

Maintains Quality Service and Departmental Standards by

• , understanding and adhering to organizational Standard Operating Procedures (SOPs)

• Assisting in establishing and enforcing departmental standards

• Participating in the modification of company SOPs related to Information Technology
• Creating and maintaining departmental work instructions
  

Secondary Responsibilities

Contributes to team effort by

• Exploring new opportunities to add value to organization and departmental processes
• Helping others to achieve results

• Performing other duties as assigned
  

Maintains Technical Knowledge by

• Attending and participating in applicable company-sponsored training
• Maintaining a strong understanding of Industry trends and applicable technology

Qualifications:

Education:

• Associates/Bachelors degree in computer science, information technology or related field preferred
  

Experience:

• 1 year experience in a similar role and/or a technical support position preferred
• Experience working with computer software including Word, Excel and Access preferred
• Experience with building and imaging of PCs is a plus
• Knowledge of Microsoft SharePoint also a plus
• Proven problem solving abilities

Additional skill set:

• Ability to work in group setting and independently; ability to adjust to changing priorities
• Excellent attention and orientation toward meticulous work
• Strong interpersonal and communication skills, both verbal and written
• Fluent in reading, writing and speaking English
• Ability to project and maintain a professional and positive attitude

Working conditions:

Travel: 0-10%

Lifting: 0-10 lbs

Other: Computer work for long periods of time

This position description should not be deemed all inclusive. Additional requirements and expectations may be assigned. At all times, employees are expected to adhere to company policies and company SOPs.

EEO Statement

Bioclinica is an equal opportunity employer. Bioclinica evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic

Acknowledgement

This is to acknowledge that I have received a copy of my job description and I understand my roles and responsibilities as it relates to my position.

上班地址：淮海中路