Job Duties:

• Provide support to users for resolving IT problems
• Handle the hotline, service desk services and problem escalation
• Keep a record of daily data communication transactions, problems and remedial action taken
• Other ad-hoc duties assigned by Supervisor
  
  

Requirements:

• F.5 / DSE / Certificate or above in Information Technology or related discipline
• At least 1 year working experience in customer service / IT field
• Good command of both spoken and written English, Cantonese & Mandarin is a must
• Good interpersonal skill, telephone manner and service attitude
• On-the-job training is provided
• HK Permanent Resident is required