Hitachi Vantara combines technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers’ experiences, develop new revenue streams, and lower the costs of business. Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Come join our team and our employee-focused culture and help drive our customers’ data to meaningful customer outcomes.

The Role
The IT Support Engineer role is responsible for providing Desktop and Technology Operations support services to end users primarily based in China. As a member of the IT Desktop Operations APAC team, you will also engage in support and activities in region. The candidate role is to ensure proper end user computer operations to maintain consistent service for internal customers to accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving requests. Problem resolution may involve researching the problem, the use of diagnostic tools, hands-on assistance and knowing when and how to escalate problems to global support groups. The candidate is responsible to make effective use of available technical resources and provide the service within established service levels. The candidate will be performing installs, moves, adds and change (IMAC), SCCM/client management, Procurement and Asset management for China IT requirements. The candidate will utilize their knowledge of Networking, Telecom, Audio Visual, Server, Infrastructure and Microsoft Applications to holistically and directly support the China IT environment. The candidate must understand and apply corporate standards for security, applications and support.
Job Functions
Perform analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA).
Deploy software through SCCM 2012; SCCM Reporting using Microsoft SQL; Supporting Win7, Win10 and limited Apple MacOS; O365 and Skype for Business, amongst other technologies.
Interface with third-party support and equipment vendors. Procurement, Shipping and Asset Management work for multiple China locations.
Apply professional English business and technical writing skills to create or enhance documents, procedures or results from testing and evaluation work.
Provide IT advice and training to staff and management in line with company guidelines, policy and standards.
Qualifications
English language proficiency, verbal and written, is essential.
Highly self-motivated and directed.
Associate Degree or University degree in information technology, or related field (or equivalent experience). At least 4 years of relevant work experience.
Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified Technology Specialist (MCTS) certification for Windows 10 highly desired. A+ certification desired. ITIL V3 Foundation Certification desired.
Must demonstrate proven experience with PowerShell scripting, Log file analysis, Active Directory, Networking Fundamentals and SCCM.
Ability to quickly troubleshoot and resolve problems.
Experience in office move/renovation activities covering the infrastructure platform is desired.
Excellent customer relations and customer support skills with leadership capability. High degree of interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Experience working in a team-oriented, global, collaborative environment.
Valued - Apple MacOS support experience; Service Now experience.
Work Conditions
The position may require some travel to remote offices < 10%.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Will be required to work reasonable additional hours for the proper performance of your duties.

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

上班地址：北京市东城区东方广场W2座15层