About Job:

1.Support of the Littelfuse computing environment including but not limited to desktops, laptops, wireless technologies, print services, remote access services, communications technologies, and network infrastructure hardware and software.

2.Responsible for maintaining all software on the PC and Servers (Office, scanning, etc)

3.The resolution, management, and accounting of incidents reported to the Helpdesk via the global Helpdesk trouble ticket management tool.

4.Direct and promote an end-user computing environment and support system which extends computing capability directly to the end-user in terms of software tools, computer hardware, development/maintenance guidelines, training, and consulting.

5.Guides and provides direction to the user community in the assessment and analyzing of business and departmental information processing needs and requirements to provide cost-effective computing solutions, whether of a traditional and nontraditional data processing orientation.

6.Assist in the development of plans and procedures critical to the ongoing operation of Littelfuse business. This includes disaster recovery, security administration, standards and policies.

7.Work closely with other groups to coordinate plans and activities including coordination to facilitate specific projects that involve the computing environment, and the installations of new products.

8.Maintain service level commitment to user areas. Negotiate satisfactory agreements to meet or exceed requirements as these requirements fit the overall company objectives.

9.Maintain project documentation for accuracy, completeness, and conformance to standard.

10.Assist management with direction setting for the IT department as this relates to the achievement of corporate strategic initiatives.

11.Provide oversight to ensure that appropriate levels of security are implemented.

12.Continuously strive to improve client support, identifying opportunities and recommending solutions for improving service efficiency and effectiveness.

13.Maintain and develop documentation on systems supported. Maintain infrastructure standards documentation and support data such as address lists, maintenance logs etc.

14.Maintenance of accurate records on IT inventory (PCs, mobile devices, network devices,etc.)

About You:

1.Minimum 5 years’ experience with PC desktop, hardware and software support in a medium to large corporate environment.

2. ITIL V3/V4 foundation, Agile project knowledge is preferred.

3.Working knowledge of infrastructure (Wired and Wireless) networking concepts and troubleshooting.

4.Experience with support and maintenance of Active Directory, file server, printer server etc.

5.Working knowledge of Cisco VoIP phone system.

6.Good aptitude and the ability to be effective in both oral and written communication, must be able to communicate and write in the English language

7.Must have an understanding of project life cycle management (i.e. Scope of work, Analysis, documentation, etc.,)

8. 24x7 on call support and a willingness to work off-hours and weekends is required.

上班地址：北栅南坊工业区

地图

力特于1927年于美国伊利诺伊州芝加哥正式成立。如今，力特已经在行业中建立了最广泛 和最全面的电路保护产品系列和产品线，是世界领先的电路元器件供应商及电路保护品牌。力特集团由汽车事业部，电气事业部，电子事业部三大事业部组成。从消费性电子产品与电信线路，到汽车与工业设备等种种应用， 力特的产品都是不可或缺的重要元件。我们的产品保护了客户的装置与商业资产，使其免于遭受短路、突波电流、静电释放、雷电、电感性负载切换和其他电路损害现象所带来的损失。
我们的销售，研发和生产团队遍布北美，欧洲和亚洲，这支全球型的精英团队以专业技能提供给全世界的客户最全面的电路保护方案。在中国，目前力特共有3个工厂, 分别坐落在苏州、无锡和东莞，同时还设有北京、上海和深圳3个办事处。我们对产品的不断革新的努力已成为业界的标准。今天的力特会继续秉承创新的优良传统，不断创造满足未来业务需求的全新电路保护解决方案。

苏州力特奥维斯保险丝有限公司成立于1995年，是力特集团在中国投资的第一家工厂，坐落在苏州工业园区星海街六号，比邻苏州国际科技园。整个苏州力特的厂区面积达到9020平方米左右，现有员工600人左右，目前主 要从事设计、制造管状保险丝、汽车保险丝等电路保护装置并提供相关的技术服务并供应国内市场和出口国外。我们确信苏州厂会非常成功，成为力特公司全球组织架构中具有价值的单元。

力特半导体（无锡）有限公司成立于2002年11月，公司拥有行业领先的工艺流程和一流的管理体系， 是Littelfuse最大的半导体生产基地。力特集团于2007年在无锡建成晶片厂，随着国外工厂重要生产线的转移，无锡工厂将会在Littelfuse集团中扮演着越来越重要的角色。

东莞令特电子有限公司成立于2007年，坐落于交通便利、经济繁荣的广东省明星镇——东莞市虎门镇。目前主要从事压敏电阻器的设计、制造、销售及技术服务。产品广泛应用于汽车、工业设备及各类消费电子产品，为客户在过电压保护(防雷)、静电防护等领域提供系统的支持。

力特集团于2013年4月收购哈姆林。哈姆林是世界级领先的传感器技术提供商，成立于1949年, 总部设在英国，哈姆林于2008年7月在苏州工业园区投资成立哈姆林电子 (苏州) 有限公司。同时在中国设立了全球同步的研发，销售，贸易，采购等中心

Littelfuse Inc. was founded in 1927 with it’s headquarter located in Chicago, USA. As the world’s leading brand in circuit protection, Littelfuse offers the broadest and deepest portfolio of circuit protection products. Littelfuse consists of three major business units, Automotive, Electrical, and Electronics. Littelfuse products are essential to all kinds of facilities from consumable electrical goods to the telecommunication lines, from automobile to industrial facilities. Our products protects customers’ equipments and commercial capital from losses caused by short circuit, impulse current, static electricity discharge, thunder, inductive load switch and other circuit damages.

Our sales, research, development and production team spreads over North America, Europe and Asia who provides overall circuit protection project. Currently Littelfuse has three manufacturing plants in China: Suzhou, Wuxi and Dongguan, with sales offices in Beijing, Shanghai and Shenzhen. Our persistent effort of innovation has become the industry standard. We will carry forward the good tradition of innovation to satisfy future demands from our clients.

Suzhou Littelfuse Inc. - the first factory invested by Littelfuse in China was established in 1995 and is located in 6 Xinghai Street, SIP, Suzhou where near the Suzhou International Science and Technology Park. Suzhou Plant covers an area to accumulate 9020 square meters with around 600 employees, and is mainly focused not only on design and manufacture circuit protection devices such as tubular fuse, automobile fuse but also provide relative technical supports to both domestic and foreign market. We have this confidence that Suzhou plant will be a great success and a worthy unit of the Littelfuse global.

Littelfuse Semiconductor (Wuxi) was established in Nov. 2002. As the largest semiconductor manufacturing plant of Littelfuse we have industry-leading process and world-class management system.Wuxi FAB building was established in 2007. With the completed transition of semiconductor production lines from US & Mexico, and the on-going transition efforts from Wuxi plant will play an increasingly important role in Littelfuse.

The Littlefuse Dongguan, located in Humen Dongguan owns perfect traffic condition and prosperous economy, was established in 2007 and is mainly focused on piezo-resistor’s design, manufacture and technological services.Our products are widely used in automotive, industrial equipment and various consumer electronic products; we provide systematic support for customers in the overvoltage protection (lightning protection), static electricity protective, etc.

Hamlin was acquired by Littelfuse in April, 2013.Hamlin Electronics is a leader in sensor technology. We found in 1949, headquarter in Diss, UK. Manufactures and branch offices spread worldwide in USA, Mexico, Germany, east Europe and Hong Kong. Hamlin Suzhou was established in SIP, Suzhou in July, 2008.It sets up the synchronous global R&D, Marketing & Sales, Trading and sourcing.