Department Description:

GSS IT is the internal IT organization of DNV GL, responsible for delivering a wide range of IT capabilities and capacities to the business areas, corporate units and end users worldwide. The global IT departments constitute more than 300 employees in a growing organization of over 16000 employees worldwide. Service management globally in DNV GL is following ISO20000 standard and ITIL model.

GSS IT has more than 30 employees in Shanghai including Global Service Desk, Deskside support, server maintenance, network support, software approval/scripting, application support, application development and etc.

DNV GL Greater China has over 1000 active computer users allocated in 30 different offices. Around 20% employees in Greater China are international expatriates. Deskside Greater China team is responsible for the end user support for above users especially for the services which local presence is required.

This position belongs to Deskside Greater China team. It is permanent DNV GL employee based in DNV GL Shanghai office. We offer chances on training and personal development based on your competence and performance.

Major Duties:

• Handle all local functions where local presence is required.
• Operate as a second line local expert group, receiving and resolving all IT requests and issues from GSD. The support scope mainly covers PC, hardware, printer, local network, etc.
• Purchase/manage software and hardware
• Handle/support local applications, such as local financial, tax system
• Backup GSD team
• Participate in IT related projects per requests, e.g. implement client system upgrade, office moving, promote Office 365 and etc.

Qualifications:

• Minimum 2 years end user IT support experience is required

• Have relevant computer education with minimum bachelor degree is required

• Have proficiency in English – spoken and written is required

• Be service minded and to show a positive attitude towards end-users

• Work systematic and have good communication skills

• Have the ability to work individually and maintain a high team spirit

• Ability to travel frequently across the Greater China

• Solid troubleshooting skills of computer hardware, printer, local network, Windows 10, Office 365, smart phone, AD and etc.

上班地址：Hongqiao State Guest Hotel