Responsibilities:

• Provide 1st line phone and email support in AP time zone for DNV GL users worldwide

? Create cases for each user request
? Restore normal service agreed at 1st line as quickly as possible. Typical cases handled in GSD are client site issue, account management, permission management, application installation issue etc.
? Liaise with specialized support groups to achieve solutions. Make sure all the cases get followed properly.
? Promote a positive customer experience with IT support.

• Participation in task/projects per requests.

Qualifications:
? Have proficiency in English – spoken and written is a must
? Have relevant computer education with minimum bachelor degree is required
? Minimum 1-year IT end user support experience
? Be customer-oriented and have effective communication skills
? Good at time management
? Maintain a high team spirit and have a proactive attitude