Job Title: IT Support Admin (Contractor)

Location: Shenzhen

Primary Responsibilities:

Provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access by coordinating, diagnosing, and troubleshooting incoming employee calls worldwide. Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.

General Requirements:

Requires strong inter-personal and communication skills along with the ability to multi-task and solve problems independently. Able to interact with all levels of management and people with different styles. Strong customer focus is essential.

Typically requires no previous professional experience. Knowledge base generally acquired from a college degree or equivalent course training. Learns to use professional concepts. Applies company policies and procedures to resolve routine issues. Follows standard practices and specific, outlined, and detailed procedures in analyzing situations or data from which answers can be readily obtained. Normally receives detailed instructions on work, which is reviewed regularly by manager or more senior peers. Builds routine working relationships internally. Contacts are primarily with direct manager and other peers in the group or department.

主要职责：

为当地员工或使用网络远程访问的员工提供涉及桌面，笔记本电脑或网络服务的技术问题和信息技术问题的员工提供支持服务。负责及时解决问题或代表客户升级给相应的技术人员。为管理和最终用户提供案例状态更新。支持并维护与用户的有效关系。开发，记录和实施与远程IT支持相关的标准操作程序和客户服务指南。

一般要求：

需要强大的人际关系和沟通技巧，以及多任务和独立解决问题的能力。能够与各级??管理人员和不同风格的人员互动。强烈关注客户至关重要。

通常不需要以前的专业经验。知识库通常从大学学位或同等课程培训中获得。学会使用专业概念。应用公司政策和程序来解决日常问题。遵循标准实践以及分析可以轻松获得答案的情况或数据的具体，概述和详细程序。通常会收到有关工作的详细说明，由经理或更高级别的同事定期审核。在内部建立日常工作关系。联系人主要与直接经理和组或部门中的其他同事联系。

上班地址：深圳市 福田区 中心西路1号，嘉里建设广场三期23楼03室