1. Liaise with Corporate, Regional and Local IT & BPO Resources to ensure a timely resolution of all issues

2. Ensure satisdaction of End Users meets the desired Service Level Agreements

3. Ensure issues are handled effectively to closure

4. Analyze issues effectively, using existing knowledge base within the team

5. Resolve issues independently

6. Communicate effecitvely and in a timely manner with all users

7. Flexibile with extended working hours in the morning, and or in the evening, as well as weekends

8. Perform ad hoc projects duties assigned superior

上班地址：协和路1033号B幢6楼