Key Responsibities：

1. IT End-user Support

• Provide daily IT End-user support for incoming queries and issues related to computer systems, software, and hardware to office users.
• Install, modify, reconfigure, update and repair computer hardware and software including OS and antivirus software by coordinating with helpdesk.
• Install computer peripherals for users (such as printers, scanners, etc.).
• Run basic diagnostic programs to resolve problems. Follow up with customers to ensure issue has been resolved, Support of our internal users and desktops both physically and remotely.
• Administer and support telephone voice systems, including setup, change and configurations, depending on location.
• Maintain an inventory for company IT assets such as computers, monitors, phones, mobile phones, tablets, etc.) Keeping IT Asset up-to-date.

Daily maintenance and service of audio-visual presentation equipment, digital media equipment in conference room. Pro-active management and monitoring to ensure good working condition of office devices.

2. IT Operation Maintenance

• Resolve technical problems with Local Area Networks (LAN), Wireless, VoIP and other systems by coordinating with senior expertise team.
• Configure COPE or BYOD mobile devices through enterprise mobility management tool (such as VPN, Mail Sync, Wireless access, etc.).
• Report incidents and problems to senior expertise team to troubleshoot and resolve IT issues.
• Supporting an Enterprise environment with Windows Application & File & Print Servers;
• Basic Server Configuration and Management on Windows AD; Windows Application & File & Print Servers; Users Account Management; E-mail; other IT related Systems.
• Perform IT infrastructure and application monitor activities like server room environmental and data backup status.

3. IT service process and documentation

• Organize and conduct monthly IT skill training to end users.
• Draft IT end-user and infrastructure service support procedure.
• Continuous improvement of the IT end-user service and operating procedure.
• Participation in implementation projects.
• Perform other miscellaneous duties as directed by Line Manager.
• Participation in implementation projects.

Key Requirements:

• Bachelor degree or above in Computer Science or equivalent.
• More than 3+ years experiences on similar IT support in international company.
• Familiar with ITIL process and relative working experience.
• Experience in IT infrastructure area.
• Solid knowledge of Microsoft Windows platform, Office Apps, Hardware, Software, Networking, IPT voice system.
• Demonstrate Customer-oriented attitude.
• Quick learning and self-driven.
• Well-known user requirement, skills and good team work.
• Strong communication skills and patience.
• Basic verbal and written English skills are preferred.

上班地址：爱迪生路275号