Job Summary and Mission

Work as the Digital/Omni Channel manger which plays a critical role in Starbucks China Technology team and act as a core partner to support SBUX Digital and O2O business growth.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Fully engage with digital/O2O business stakeholders to understand/explore the requirements or opportunities which align the strategic roadmap.
• Work closely with digital product team as well as Ali/Tencent 3rd party teams to move on the backend solution design and implementation in order to fulfill the needs of PRD aligned.
• Serves as a major contact window between digital/O2O business and technical solution/delivery teams.
• Lead the project delivery (including multiple vendors resources crossly) to land the solution referring to the project plan.
• Supports the QA/monitoring and Release/Change management. Ensures effective release planning and execution, and conducts effective dependency management.
• Manage IT vendor partners to ensure timely, quality and cost effective delivery of solution and services.
• Provide technical guideline and consultancy to DevOps support team as needed in troubleshooting related problems.

Summary of Experience:

• 10 years of applied information technology related experience, including 3 to 5 years of project management experience.
• At least 3 years of hands-on experience in digital/ecommerce domain, particularly the deep understanding of digital eco systems such as the partnership with Ali/ Tencent.
• Have the project experiences in O2O (online to offline) domain, understanding of the operation mode in store, inventory management or device management, etc.
• Have the solution design experience to cover the integration with Ali/Tencent open platform as well as the O2O domain.
• Considerable experience in architecting, configuring, and deploying multi-tiered server environments.
• Comprehensive integration experience in following digital components but not limited to: CRM/OMS/Product content/Payment gateway/Promotion/Inventory/Notification/POS, etc.
• Good Experience in roadmap process and standard management
• Good Experience in vender management
• Good Experience in project scope, timeline and budget management

Required Knowledge, Skills and Abilities:

• Strong program/project management skills to develop and deploy large-scale digital solutions for millions of users (planning, risk and issue management)
• Excellent decision-making skills with the ability to balance conflicting interests in a complex and fast-paced environment; Strong analytical, prioritization, and troubleshooting skills.
• Strong team leadership and ability to delegate responsibility to all levels of the project team and hold team accountable for deliverables.
• Excellent communication skillsets and business mindsets.
• Excellent written and oral Mandarin/English communication skills are mandatory in this fast-paced, multi-tasking environment
• Hold PMP qualification would be advantageous

Education:

• BS degree in computer science or equivalent field plus 10+years’ experience.

上班地址：徐汇区桂箐路65号新研大厦B座24楼