Position Overview:

To support DKU Undergraduate Program growth and development DKU phase 2 construction, this role is to provide strong support to DKU IT perspective and work closely with Duke OIT. First key responsibilities to drive local IT improvements and improve overall working efficiency. Secondly, support local team and solve IT problems to ensure efficient day-to-day IT operation.

Moreover, the IT support is responsible to provide assistance to faculty, students and staff by answering questions, resolving technical problems and maintaining a campus wide network, software and computer equipment operational. IT activities may include monitoring IT systems to ensure they are running effectively, providing end-user support to all staff and installing new software updates or renewing out-of-date hardware. An effective IT support will also be able to provide clear explanations of difficulties and solutions to management team. Managing 3rd party support as well as coordinating and communicating among parties in order to ensure the smooth running of IT functions on the whole campus.

Report to:

IT Director

Essential Duties:

• Plan, direct and manage the daily operations of the IT department in accordance with internal and external regulations and procedures (DKU IT Governance).

• Manage IT staff through training, development and performance management to maximize the team's value to site processes.

• Evaluate advancements in the high education field and implement new technologies that better serve our school needs.

• Recommend appropriate maintenance strategies to ensure uninterrupted systems usage and proper backup and recovery procedures to maintain current and future teaching classroom requirements.

• Manage a comprehensive and proactive IT Compliance strategy accordance to DKU IT policy.

• Continually analyze and assess potential IT security risks, develop plans to deal with such incidents by putting measures in place such as monitoring and auditing systems for abnormal activity, and executing corrective actions.

• Ensure strong alignment and synergies with IT practices and policies between Duke and DKU.

• You will ensure reliable and smooth operation of all site IT infrastructure for a 24x7 commercial manufacturing facility in the site, including infrastructure related hardware/software, ESX Virtualization, SAN storage, VMWare, Backup and Recovery, and the monitoring process.

• Responsible for managing and supporting the infrastructure site including Network, Wireless, ESX hosting environment, servers (virtual and physical), and Backup and Disaster Recovery system.

• Responsible for supporting the IT Regional Site Head to assess current site IS architecture/infrastructure, and services to ensure appropriate alignment with the organization.

• Responsible for leading and supporting IT site related problems and incidents, and follow up until root cause identification and problem solved.

• Contribute to the site project roadmap definition and implementation to align with business strategy and processes.

• Manage IT resources and/or contractors including onsite service support technicians.

• Responsible to implement local processes driving compliance requirements and best practices for Security, Data Integrity, Patch management.

• Other tasks as assigned.

• University employees' job responsibilities will continue to expand in scope and depth as the University grows in size and complexity in its programs.

Development of People:

• Ensure that reporting personnel have 3P forms with annual goals and measurements that are consistent with the priorities of the school business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process.

• Manage the application and communication of all DKU policies, procedures.

• Ensure that the IDP forms include completed Learning and Aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility.

• Provide strong leadership to the team in managing the IT delivery and operations

Knowledge, Skills and Experience:

• Bachelor’s Degree in a related field and Minimum of five (7) years of IT experience. Preferably Master’s degree.

• 5+ years of experience directing and/or managing IT systems and departments

• 5+ years of hands-on experience supporting IS Infrastructure systems and applications

• Minimum of two (2) years of supervising both people and complex projects with little supervision.

• Strong technical hands-on experience on IS infrastructure: virtualization environment and hosting, network communications, backup and DRP, SAN Storage and Server.

• Excellent process improvement and problem solving skills.

• Knowledge of IT Compliance, preferably in higher education arena.

• Excellent communication skills and ability to work in teams also required.

• Strong computer, networking infrastructure skills including ERP systems.

• Possesses strong team skills, including ability to train/coach/develop work teams, motivate/empower others, and manages conflict

• Collaborate with regional and global functional IT leads and align on strategic technology directions

• Demonstrates leadership, interpersonal, technical aptitude, critical thinking, and problem solving skills

• Skilled in the use of monitoring tools, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers to improve productivity

• Effective at driving short-term actions that are consistent with long-term goals.

• Strong experience with defining standards.

• Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment.

• Certified PMP, ITIL qualification is preferred.

How to Apply:

Application Process: submit cover letter and CV to DKUrecruitment@dukekunshan.edu.cn

Please note: DKU will ONLY accept applications received through DKUrecruitment@dukekunshan.edu.cn

Applications sent by other means will NOT be considered.

上班地址：昆山市杜克大道8号

Duke Kunshan University – Overview
Duke Kunshan University is a Sino-American partnership of Duke University and Wuhan University to create a world-class liberal arts and research university offering a range of academic programs for students from China and throughout the world. A non-profit, joint-venture institution, Duke Kunshan University was granted accreditation approval by China’s Ministry of Education in September 2013 and welcomed its inaugural class of students in August 2014.
With the goal of spearheading the future of higher education, Duke Kunshan University is influenced and informed by both Chinese and American traditions of higher education. The shared vision of Duke University and Wuhan University is that Duke Kunshan will help address the changing needs of global higher education. Their rich heritage inspires Duke Kunshan University to pursue academic excellence and integrity and to apply classroom knowledge in service to society. Duke Kunshan University delivers academic programs designed to address society’s future needs through a curriculum based in the liberal arts tradition and a commitment to problem-based learning that challenges students to apply their knowledge during the learning process.
As an international, intellectual community that encourages diversity, openness and creative learning, Duke Kunshan University welcomes outstanding students and faculty from around the world who contribute diverse perspectives and experiences to this global learning environment. The university’s innovative academic programs inspire students to master academically rigorous course work, generate new ideas and develop creative solutions to the world’s challenges, preparing them not just for careers in specific fields, but to become globally sophisticated leaders and citizens.
Duke Kunshan University is a place for learning, living and growing, in a setting that encourages the pursuit of knowledge within and beyond the classroom. The City of Kunshan is located in close proximity to both Shanghai and Suzhou, two of the largest and most developed metropolitan areas in China. Connected to both by high-speed rail and highways, the city of Kunshan is a center for business and high-tech research and manufacturing, and it has one of the fastest growing economies in China. The 200-acre campus site is within the Kunshan Yangcheng Lake Science Park and features state-of-the-art classroom and meeting facilities, library resources, student and faculty housing and dining space, and recreational facilities. Multi-purpose meeting spaces, breakout rooms, and study areas allow students to work individually or in groups to review course material, complete assignments, and participate in the vibrant, intellectual life of the campus.

昆山杜克大学是一所非营利性的中美合作办学机构，由杜克大学和武汉大学联合创办，旨在开创世界一流的研究型综合性大学，为来自中国及全球的学生提供多样化的学术项目。昆山杜克大学于2013年9月获得中国教育部批准正式设立，并于2014年秋季迎来首批学生。
昆山杜克大学以引领高等教育的未来为目标，凝聚中美两国高等教育传统，承载杜克大学和武汉大学响应不断变化的全球高等教育需求的共同愿景。两所创办高校丰富的历史传承将激励昆山杜克大学不断追求学术卓越与正直，并以知识服务于社会。昆山杜克大学设置的学术项目面向社会的未来需求，以通识博雅教育传统为基础，注重解决问题的能力，鼓励学生学以致用。
作为一个国际化知识性群体，昆山杜克大学鼓励多样性、开放性和创新性学习。学校欢迎来自世界各地的优秀师生为其全球化学习环境贡献多元化的视角与经验。昆山杜克大学的创新性学术项目将激励学生掌握严谨的学术课程，激发创新思维，为所面临的全球性挑战开发创造性的解决途径，不仅为学生在具体领域的就业做好充分准备，更致力于将他们培养成为具有国际视野的领军人物和世界公民。
昆山杜克大学为学生营造的是一个学习、生活和成长的多样化环境，鼓励学生在课堂内外寻求新的知识。昆山市毗邻上海市和苏州市，高速公路和高铁交通十分便利。昆山市是商业、高新技术研究和制造业中心，也是中国目前经济发展最快的城市之一。昆山杜克大学校园占地200英亩，位于昆山阳澄湖科技园内，配置了先进的教室和会议设施、图书馆资源、师生宿舍、餐厅、及休闲设施。多功能的会议场所、休息室和学习区可供学生自习或集体讨论课程内容，完成作业，参与丰富多样的校园学习生活。

电子邮箱：dkucontact@duke.edu
联系电话：400-892-0508