ESSENTIAL RESPONSIBILITIES 必要的职责

1, VIP user support, service delivery and project coordination;

2, Ensures that all user issues are resolved within established guidelines and that users receive the highest level of customer service;

3, Provides remote or hands-on help to users using troubleshooting procedures & techniques, guidance, instruction;

4, Mobile device support for users, migration, upgrade, troubleshooting, etc.;

5, Network support for users, migration, upgrade, troubleshooting, etc.;

6, Video conference support for users;

7, Performs other relevant duties as assigned by IT management team.
NECESSARY COMPETENCIES 必需具备的知识和技能
1, 3+ years working experiences in IT support & service area;

2, Solid knowledge and 2+ years experience of MS O365 system;

3, Solid knowledge and experience of Desktop Operation System, Application, Computer Hardware;

4, Solid knowledge of MS Windows, MS Office Suite, TCP/IP, Active Directory, DNS, DHCP;

5, Well Knowledge of audio/video, OA systems;

6, Well Knowledge of ITSM.
QUALIFICATIONS 资格
1, Bachelor or Master of Science (computer science preferred)

2, Good personality and active attitude to provide support to end users;

3, Good coordination and communication skills;

4, Skillful on documentation, log and summarize on cases.

5, Excellent English both in oral and written;

6, ITIL and CET 4 certified will be plus.

上班地址：苏州市姑苏区人民路3158号（人民路和平河路交汇处）万融国际大厦15楼

埃顿服务标准公司介绍：
埃顿服务是一家国际化的集团公司，全球总部设在中国上海。我们是全球领先的综合服务供应商，在设施维护、安保、配餐、清洁和远程项目管理五个核心领域提供一站式专业服务。
我们在全球拥有超过21,000名员工，其中中国超过18,000名，分布于中国40多个城市地区。我们的客户包括工厂、研发中心、商务楼、居民区、酒店、学校，以及石油、天然气和矿产的远程项目，我们的客户总数超过800个。
我们的业务也同时分布在中亚、东南亚、非洲、南非、中东等地。
埃顿服务是以人为本的公司，一如既往地在世界各地辛勤工作的员工是我们最大的荣耀。加入埃顿服务意味着你认同公司的文化，并将同公司一起快速成长，我们也将提供众多的机会帮助员工实现职业目标与个人价值。
ADEN Services is an international group, headquartered in Shanghai, China. We are a leading integrated service provider, offering one-shop solutions in five core businesses: maintenance, security, foodservice, cleaning and remote site management.
We have over 21,000 employees within our worldwide operations and over 18,000 employees. We have business in over 40 cities in China. Our main clients include factories, R&D Centers, office buildings, residential areas, hotels, schools, clinics as well as oil, gas and mining companies for remote projects. We serve more than 800 clients.
We also have business in Central Asia,Southeast Asia, Africa, South Africa and Middle East.
We are a people’s company. Our greatest pride is the men and women who bring our business to life around the world day after day. To join ADEN Services means that you share in our values and will share our rapid development in China or abroad. We are committed to providing an open environment for all our team members to build their careers and their dreams and deliver their best!