Responsibilities:

• Investigating, troubleshooting, isolating and documenting IT problems
• Mainly provide remote support
• Keep track the case status and make escalation to vendor/related parties whenever applicable
• Liaise with customers to diagnose and report on problem situations
• Initiate the appropriate corrective actions using established procedure as emergency needs arise
• Perform other related duties as assigned

Requirement:

• Knowledge in PC & mail client support, e.g. Outlook
• Experience in Microsoft O365 is better
• Higher Diploma or above in Computer Science, or related disciplines
• Knowledge of LAN and WAN would be advantageous
• Good customer service and interpersonal skills
• Self-motivated, customer oriented and able to work under pressure
• Proficiency in spoken and written in both Chinese and English

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