Roles and Responsibilities

1. Receiving end user calls

2. Provide first level resolutions

3. Ticket creation/Categorization / Prioritization

4. Ticket escalation to respective Support Group

5. Incident resolution and recovery

6. Ticket Closure

Desired Skills

1. Excellent Korean speaking/reading/writing skill.

2. Good communication skills and customer management experience

3. Work experience with clients outside India or in onsite roles.

4. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision

5. Willing to work in 13x5 (7am~8pm) environment

6. Good Analytical & Coordination skills are essential.

7. Basic Customer service skills

8. Basic understanding of Computers and Trouble shooting skills required.

9. Customer service orientation and ability to work in a team

10. Good interpersonal and communication skills

11. Customer service orientation and ability to work in a team

12. Excellent Soft skill, Communications skills(Voice & Email) to handle global customers

13. Strong keyboard skills

13. Strong keyboard skills

上班地址：中国上海浦东川桥路399弄由度工坊10号楼