Day to Day Responsibilities:
End user service

Service Management
– PC, Network Printer, Handheld device etc…

• Perform tasks in accordance with established IT SERVICE DELIVERY, ACE, ISO documented processes, using only approved processes and tools
• Participating in the establishment, review and audit of ACE/ISO processes
• Identification of service related issues and establishment of corrective actions where appropriate
• Ensuring Provision Level 2 support for infrastructure (break/fix, preventive and asset management)
• other site backup as assigned

Cost Management
Ensuring external spending is managed in accordance with defined IT SERVICE DELIVERY/Corporate procurement processes, including leverage of global buying agreements where established

Education & Experience
？ Diploma Degree or higher in Information Technology or related subject
？ 2- 3 year’ s experience in similar position

Required Skills
1– 2 Years’ hands-on experience in IT Infrastructure

• Good enough English and local language communication skills, written and verbal
• Experience of some or all of the following:

key technology areas:
+ Windows 95/98/NT/2000/XP Client Operating System (English & Chinese)
+ Ethernet Local Area Network configuration, switches, hubs, routers
+ Frame Relay based Wide Area Voice/Data Networking infrastructure
+ Telephone Systems, VoIP, Voice Mail, Video Conferencing, ISDN
+ Computer Hardware/Software/Information Security / Encryption / Firewalls
+ Microsoft Office / Microsoft Exchange / Microsoft Project etc.
+ Desktop Applications
+ IP protection
+ Advanced Technologies