Key Responsibilities:

?Provide a high level of customer service while supporting end users. Support includes, but is not limited to, laptops, desktops, video conference systems, audio/visual systems, mobile devices, and telephony systems.

? Responds to telephone calls, email and requests for technical support via ticketing system.

? Communicate with end users for diagnosing and repairing audio and video issues locally.

? Successfully troubleshoot issues both independently and in collaboration with all available resources.

? Maintain problem call history by recording calls in incident tracking system.

? Update, track and monitor incidents and problems to ensure a timely resolution.

? Analyze call data to proactively identify improvement opportunities.

Key Requirements:

• 4 to 6 years’ experience supporting A/V technologies (videoconference, presentation systems, etc) and live events
• Fluent written and spoken English and Chinese
• A+ Certification or equivalent work experience
• MCDST (Microsoft Certified Desktop Support Technician) or equivalent work experience
• 4 to 6 years’ experience as technical lead on technology projects

上班地址：深圳市