WE NEED YOU

Decathlon Asia IT, NOT just IT

Decathlon is one of the world's largest sporting goods retailers, with its headquarters located in Lille, France. Today, we have more than 850 stores in 22 countries, among which nearly 300 stores in China; and it is planned to have 500 stores in a 5 years horizon.

Decathlon Asia IT is located in Shanghai. We develop and support technical projects for APAC and Oceania countries. We provide digital technologies and solutions for all stores, e-commerce, offices, warehouses and other departments. In Decathlon IT, we are innovators — we improve the business model by technology and invent the future of retail; we are athletic — we enjoy the happiness and passion of sports; we are challengers — everything is possible.

JOB DESCRIPTION & RESPONSIBILITIES

You will be part of the support team for Payment & Transaction solutions of Decathlon Asia. As the systems are critical for the conduct of the business, you will work closely with multiple teams in Decathlon in order to ensure the support, stability, continuous improvement of the Solution. Daily, you will:

Refine and Optimize the operation support process for payment and transaction applications.

• Define KPI metrics, analyse and report the trends of issues/defects generated weekly and monthly to define user training needs and solution optimization needed, and make continuous improvement
• Design and execute proactive monitoring tools and solutions
• Follow Duty Call process and collaborate with appropriate teams to independently troubleshoot and resolve incidents within SLA
• Initiate Customer satisfaction survey and continuously improve customer satisfaction.
• Research, diagnose, troubleshoot technical issues and identify solutions
• Document technical knowledge in our training website, train the new users of support process

QUALIFICATIONS & REQUIREMENTS

Ultimately, you will be a person our users trust. They will rely on you to provide timely and accurate solutions to their technical problems. Therefore, we are looking for people who are not only technically skilled, but also responsible; who are displaying good communication abilities, and who match and understand Decathlon values. Thus, you:

• Are a sports lover, even though you are not professional
• Show team spirit, are a good communicator, listener and co-worker
• Hold a Bachelor's degree in Computer Science or a related field
• Are familiar with a database language
• Have good communication skills (oral and written) in English

Nice to have skills:

• French and/or Chinese
• 2+ years working experience in IT digital domain in retail industry
• Experience with Java programing

LOCATION

City: Shanghai

Address: Decathlon China Lab

9th floor, 555 Lansong Road, Pudongxin District, Shanghai

上海市浦东新区兰嵩路555号9楼

The interview(s) will take place by phone or in Decathlon Asia headquarters.

上班地址：上海