Work closely with service backoffice team and technicians to support SAP CRM system operation.Problem solving, analyze technical possibility in CRM, submit, coordinate and follow up, system testing and monitoring of the productive business process.

岗位要求：

Education / 教育背景

Bachelor degree, major in IT and software is an advantage

Experience /经验

1.Able to do multitask and work independently.

2.Ability to develop strong relationships and work with senior level executives

3.Good interpersonal, communication skills and initiative

4.Related implementation experience of SAP system, including MRP, CRM is an advantage

Other skills /其他技能

1.Strong computer skills, especially Microsoft Office (Word, Excel, PowerPoint)

2. Effective time management, organization, and presentation skills

3. Self-motivated, good team player, good negotiation and communication skills

4. Problem solving, hard working, proactive and able to work under pressure

5.Analytical capability

6. Commitment for the quality and on-time delivery of assigned tasks

7. Flexible and adaptable, able to adapt to new situations and continuously learn

8.Good command of written and spoken English

主要任务：

1. CRM system support: acting as the Go-to person for CRM system advisory, facing service backoffice and technicians. Provides advice on system capabilities, functions and provides best practices.

2. Know-how about business processes, able to analyze and verify business requirement in CRM system, give advices to team members in regard to technical solutions, specify requirements and precaution of potential risks.

3. Problem solving, incident raising and follow up

4. System testing for all changes, updates and follow the global testing plan

5. Collect the requirements and feedback from the management and end user, generate creative ideas to improve the efficiency and usability of the system

6. Supporting and conducting training on different topics for new service colleagues

7. Compile training manual/E-learning document according to business process and system operation needs

8. Managing and monitoring the quality of CRM data, using CRM data for statistical analysis to support business

9. Comply with company rules and regulations, assistant the whole team to achieve the company required performance

10. Perform other duties and responsibilities as assigned