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Job Title: Senior Project Advisor - ICT

Reports To: Head of ICT Excellent Centre

Location: Shanghai

Purpose of Position

To meet training or project delivery target, maintain sound relationship with clients to enhance customers’ loyalty.

Key responsibilities & accountabilities

? Deliver internal and external ICT related projects or training to an agreed service level

? Support sale on an ad hoc basis by translating technical requirement from clients into business opportunities or solutions.

? Explore and evaluate customers’ needs and customize the course to meet or exceed customer expectations

? Collect and update Head of ICT Excellent Centre market intelligence.

? Provide constructive feedback about our service or offerings when needed.

? Follow training or project process, plans, and agenda

? Develop proposals or customize trainings to meet clients’ needs

? Complete assigned training and to deliver new training products and services

? Keep learning and identify self development needs on an on-going basis

Candidate specifications

? Min bachelor degree with at least 10 years working experience in the field of ICT. ICT management experience is a plus!

? Familiar with at least two fields of the following specifications: ISO27001, ISO20000, ITIL, ISO22301, COBIT. ISO20000 and ITIL have the highest priority.

? ICT related qualified tutor, auditor or consultant is highly preferred.

? Good facilitation skills with great business acumen

? Good at making training proposals.

? Be comfortable in a strong service environment, with excellent interpersonal and written and general communication skills

? Effectively persuade and influence others

? Able to develop training courses and materials

? Self-motivated, independent with effective execution power

? Team spirit

? Willing to share and coach

? Sense of urgency for goal achievement

? Inspired and influenced

? Persuasive “selling” style

? Strong commitment to result

? Travel frequently within China

? Computer literate in Word, Excel and PowerPoint in particular

? Fluent oral English.

Key performance indicators

? Annual delivery days - 130 – 150 days

? Customer satisfaction rate more than 4.5

? Timing and high quality delivery

? New course development or new solutions

? Bring in repeatable business

上班地址：南京西路388号仙乐斯广场10楼1006室