In the role as IKEA Business Key Account Manager, you are responsible for driving the business for large accounts in defined customer segment or geographic territory, in order to create and sustain long-term profitable relations with customers to enable extraordinary growth.

Responsibilities:

• Act as a member of the Selling team and proactively contribute to Selling plan/output in order to deliver to the common objectives and goals
• Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
• Actively drive acquisition of new business customers and build up long term relationships with key accounts
• Continuously develop relationships with major developers, architects, contractors and other stakeholders in construction in order to receive and help shape all major Requests for Proposal (RFPs) for new builds and refurbishments of hotels, apartments, office buildings, government offices and other real estate relevant to local market and IKEA strategy
• Lead the authoring of high quality and timely responses of RFPs, including collaborating with co-workers in Selling, CFF and Home Furnishing & Retail Design (HF&RD) for a comprehensive and competitive bid package of product and services
• Lead negotiations in finalizing terms and pricing for RFPs and other Key Account deals
• Be responsible for overseeing execution of won deals, coordinating and collaborating with co-workers across the business to proactively manage the process and avert issues
• Be responsible for managing the leads pipeline, measure success rate, follow up and identify improvement areas
• Be responsible to lead after sales care for key account deals – follow up with help and information in order to secure long-term business relationships and an excellent customer experience
• Be an active player in driving an open and sharing climate, being a role model of the IKEA values and contribute to the transformation of IKEA
• Be an active player in working on sustainability initiatives within selling through ensuring sustainability priorities are reflected across offering (e.g. Home Solar, Energy Efficient Lighting)
  

Requirements:

• You have ability to understand the complexity of IKEA business and the role of Commercial as an integrated part of the business.
• Furthermore, you have strong ability to lead while communicating in an inspirational way with IKEA tone of voice as well as ability to take a holistic view of a global organisation and identify business opportunities accordingly.
• You are skilled at prioritising and making decisions with speed and simplicity.

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