• Enjoy my work, love my job 快乐工作，热爱工作。

• Supervise the implementation of housekeeping standards and procedures in relation to:

  监督执行与以下运作有关的标准和程序：

• Bedroom service 客房服务

• Bathroom service 浴室服务

• Valet service 洗衣服务

• Cleaning service 清洁服务

• Linen maintenance 布草维护

• Recommended changes to these standards and training needs on an ongoing basis.

  在可行性的情况下，对酒店的标准和培训需要提出建议。

• Maintain a current and thorough knowledge of all housekeeping systems.熟练掌握客房运作系统。

• Open and close the shift and ensure effective shift hand over.确保各班次工作的正常交接。

• Distribution and collection of keys.监督钥匙的发放和收集。

• Management of all incoming and outgoing calls.确保信息的有效传达。

• Solve employee grievances.解决员工的疑问。

• Perform Room allocations.负责房间的分配。

• Perform Room inspections.负责客房的检查。

• Prioritize arrival rooms.关注预定房的情况。

• Liaise with Front Office for guest and hotel requirements.与前厅部保持联系，协调客人需求。

• Ensure guest valet is processed and delivered in a timely manner.确保及时有效的客衣服务。

• Co-ordinate special projects.协调特殊事宜。

• Manage all special requests made by guests.解决客人提出的特殊要求。

• Ensure consistency within the department.确保部门内部意见的统一性。

• Management of lost property for the hotel.管理酒店财产避免丢失。

• Ensure you have complete knowledge of room types, layouts and facilities.

  确保掌握客房的相关信息、客房类型、布局及设施。

• Manage storage areas.管理存储区域。

• Maintain adequate stock levels.保证适当的库存量。

• Complete stock takes as required.按要求盘点补充库房。

• Is multi-skilled as Supervisor at other areas of Housekeeping.要求成为能督导客房部各个区域多能手。

• Conducts shift briefings to ensure hotel activities and operational requirements are known.

  负责每班例会，确保酒店的各项活动和运作要求能传达给员工。

上班地址：诸光路1588弄