加拿大大西洋四省的国际管理酒店公司代招聘岗位

工作职责：

1、监督客房管理和洗衣房，监督所有亚麻布、清洁用品、客户房间、卫生间用品、洗衣用品、机器和设备的库存、采购、支付和成本控制；维持干净良好的酒店氛围。

2、根据预测的入住率安排员工、根据入住率突然变化调整人员配备情况；与前台经理协调房间可用性。

3、确保员工遵守安全规章制度，努力减少部门内部的事故；为员工提供培训，为客户提供增值服务；监督客房部员工的日常活动及提供建议。

4、根据批准的预算监控部门的绩效必要时提出适当建议；把控员工的运营和工资成本。

5、与采购部密切合作，必要时进行产品、设备测试；开发和实施改进操作的技术。

6、监控客户评论反馈，针对问题区域制定解决方案。

任职要求：

1、2年及以上酒店管理工作经验，高中以上学历，雅思达4分及以上，持有职业证书者优先考虑。

2、拥有卓越的组织能力，能及时规划、优先安排和完成多个项目。

3、能够开发日常问题的常识解决方案；能够与员工合作，激励员工实现目标。

4、需长时间站立，搬抬物件，体能良好能吃苦耐劳。

Major Areas of Accountability:

1.Provides a clean, well-maintained hotel by supervising the Laundry and Housekeeping operations -

2.Schedules employees in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy.

3.Coordinates availability of rooms with the Front Office Manager

4.Supervises the daily activities of the housekeeping staff.

5.Monitors the responses on customer comment cards; identifies problem areas and formulates solutions.

6.Conducts continual inspections to determine the hotel’s overall level of cleanliness; performs follow-up.

7.Strives to reduce accidents within the department.

8.Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room, restroom supplies, laundry supplies, machines and equipment.

9.Schedules and supervises all rotational and special cleaning programs as required.

10.Secures keys in accordance with hotel’s key management policy.

11.Supervises “Lost and Found” Department.

Meets and exceeds customer expectations by ensuring the Housekeeping Department provides service and teamwork

1.Provides staff with the skills training to provide value added service to customers

2.Utilizes one-on-one training skills

3.Monitors service and teamwork on a regular basis and counsels employees as needed

Maintains safe working conditions within the Housekeeping Department and the hotel

1.Ensures that all employees follow safety rules and procedures

2.Takes corrective action where required to improve safety and work areas

Assures that the Housekeeping Department operates within approved budget by assisting in the preparation of the annual hotel budget

1.Monitors performance of the department against approved budget; makes appropriate recommendations as necessary

2.Controls operating and payroll costs of staff

Contributes to the competitive status and profitability of the hotel by monitoring trends and recommending appropriate actions to be taken

1.Works closely with purchasing conducting product and/or equipment tests as necessary

2.Develops and implements techniques to improve the operation

Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports

1.Selects, orients and trains qualified employees

2.Conducts effective employee meetings and counseling sessions

3.Determines, communicates and monitors achievement of standards of performance on a timely basis

General:

1.Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

2.Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

3.Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate.

4.At all times projects a favorable image of the Holiday Inn Express to the public.

5.Performs other duties, which may be assigned by the General Manager.

6.Required to be on the schedule to act as Manager on Duty.

External Contacts

？ Regular contact with suppliers, guests and associations (Tourism, etc.)

Internal Contacts

？ Regular contact with the General Manager, Housekeeping Staff, Front Office Staff & Maintenance.

Education & Experience:

1.High school graduation

2.Professional designation preferred

3. 2 or more years supervisory experience in hotel operations required

Knowledge, Skills & Abilities:

1.Ability to plan, prioritize and complete multiple projects in a timely manner.

2.Exceptional organization skills.

3.Ability to develop common sense solutions to everyday problems.

4.Ability to develop and motivate staff to achieve goals.

5.Ability to work with all employees to promote teamwork and co-operative relationships within and across departments.

6.Ability to provide ongoing coaching to staff to enhance performance.

Physical Requirements:

？ Sustained periods of walking, lifting and carrying

上班地址：天安国际大厦（加拿大酒店管理集团待招岗位）