Hospitality Specialist 招待专员
佛山光寰贸易有限公司FoshanUpdate time: September 6,2019
Job Description

工作地点在佛山市高明区

Responsibilities

Hospitality Services (Transportation & Accommodation)

Assist Line Manager to execute Hospitality strategy in daily operation to manage hospitality services at defined standard(s), incl. but not limited to:

A. Transportation Arrangement for both staff and visitors

  • Car arrangement
  • Budget control, booking record and analysis

B. Dome Home/Resort booking for both staff and visitors

  • Update and maintain room reservation list for Lychee Garden and Resort
  • Booking record and data analysis

C. Guest Services (Rooms, Hosting, etc.);


Lychee Garden and Resort Maintenance

A. Maintain the Lychee Garden, Dome Home and Resort in keeping with the defined manual and daily checklist.

B. Lead the basic maintenance of the Lychee Garden, Dome Home and Resort (A/C, lights, water and electrical equipment, Wifi, etc.)

C. Maintain proper inventory of supplies required for the Lychee Garden, Dome Home and Resort (cleaning supplies etc.) to ensure safety stock level. Make sure the cost and expenses in responsible areas are well recorded and factual base.

D. Assist management with the development and implementation of new product and service initiatives.


Team Management

A. Supervise and assist the cleaners in the housekeeping of the rooms and the improvement of guest services.

B. Conduct recruitment, training and performance management to the service team.

C. Update the workflow/process for cleaners/handy man to improve their working efficiency.


Safety Management

A. Assist Line Manager to conduct regular risk analysis to all facilities in responsible areas.

B. Monitor security control for the Lychee Garden, Dome Home and Resort.

C. Implement the approved improvement projects to increase safety level and maintain the level until further improvement.


Others

A. Record the guests’ preference including staff and visitors.

B. Full support for events when needed.


Competencies/Skills required

Must

A. Energetic, proactive and positive thinking with a “can do” attuite

B. Good team work

C. Good attention to detail

D. Good communication skills; English CET4

E. Strong Initiative, positive attitude, hardworking and good team work spirit

Prefer

A. Hospitality management experience

B. Event planning/support experience


Education/Experience Must

A. College or above

B. 2-3 years admin experience

职能类别:宾客服务经理前台接待/总机/接待生


上班地址:佛山市高明区更合镇更合大道

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