Keystone Academy
Job Description and Person Specification

Position: Facilities Helpdesk Receptionist
School Section: Whole School
Reports to: Service Manager
Qualifications: College Diploma or above
Hours of Work: 08:00 – 17:00 on normal days
Period of Appointment: Full-time


JOB DESCRIPTION
Role Description / Working Relationships
The Facilities Helpdesk Receptionist, working under the supervision of the Service Manager of Facilities, mainly takes care of the requirements/complaints from the customers via phone/email, allocate the work to the relative workers via CMMS (Computerized Maintenance Management System) and trace the status of the work.


The Facilities Helpdesk Receptionist’s responsibilities include, but are not limited to, the following:
1. Receive and transmit phone calls and messages to the proper individuals, from parents, staff,
students, as well as contractors, greet visitors.
2. Communicate well with the work requesters about the details.
3. Provide the relative working crew with the details of the work
4. Follow up the completion of the work order.
5. Summarize and report work orders weekly.
6. Manage and maintain CMMS.
7. Establish database.
8. Perform any other duties as assigned.

PERSON SPECIFICATION
Personal Skills and Abilities
1. Strong organization skills
2. Ability to establish effective working relationships with staff, students and parents
3. Positive attitude with a lot of patience
4. Good computer skills, good knowledge of MS Office, Excel, and Chinese word processing software.
5. Good communication skills
6. Honesty and reliability
7. Capacity to work independently and meet deadlines

Qualifications
1. College Degree
2. Two years’ work experience performing responsible clerical functions, previous experience must include customer service
3. Be proficient in both oral and written English