Duties:

• To collect information and report to seniors for investigation and follow up in case of any system / IT problems
• To support applying software patches and updates, installing new tools/software on the workstations and notebooks, etc.
• To provide general support and troubleshooting to the users in the system operations including but not limited to user acceptance testing, data entry and conversion, etc.
• To provide hardware and software maintenance support to users and perform on-site system health check and backup
• To assist in managing the hardware and software procurement and inventory, and maintain up-to-dated inventory records
• To provide security control support and provide assistance in response to IT incidents
• To assist in setting up workstation or networked equipment, scheduling and monitoring computer equipment installation, maintenance and relocation, and perform site preparation work
• To assist in system and website management and maintenance, such as account management, data entry and conversion
• To assist users in the use of Lotus Notes and Confidential Email
• To perform any other IT duties as assigned by the supervisors

Requirements:

• A Diploma / Certificate in Computer Science or equivalent
• At least 2 years' IT user support working experience
• Hands on experience in application support / helpdesk
• Hands on experience in PC LAN support, PC problem diagnosis and end user support
• Familiar with IT security, Lotus Notes User Side Support, and Helpdesk Support Technique
• Solid experience on using Microsoft Word, Excel, Access and Powerpoint
• Good command of Chinese and English
• Able to work independently and as a team player
• Strong sense of responsibilities, good presentation and communication skills, willing to share knowledge and skills with colleagues

If interested for the above position, please send full resume with academic background, working history, availability, current and expected salary via 立即申請 

For more job opportunity, please visit our website: www.clts.com

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