请注意：该职位与第三方公司签订劳动合同

POSITION SUMMARY

Provides customer with the client computing technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of computer and software technologies, specifically for the Asia Region. Will directly interact with end user either remotely or onsite.

The Desktop Tech Support team is responsible for the second/third level support of the Air Products PC environment with a focus on the Client Desktop (i.e. PC Operating Systems, including virtual, and Applications), Messaging, Network and Remote Connectivity, Viruses/Security, Network Printing, and Software Distribution. Other responsibilities, as needed, could include working with Engineering teams to provide additional testing, training, troubleshooting and problem resolution, participation in teams to resolve infrastructure related problems, providing consultation, testing, piloting, training and documentation for the support teams.

PRINCIPAL ACCOUNTABILITIES

• A significant portion of the job responsibility revolves around the support of the client technologies with a focus on the Air Products desktop, problem solving teams, project landings and testing.

• Communications, research, testing, documentation, and trouble-shooting

  
  

  JOB REQUIREMENTS

  
  

• Bachelor’s degree in computer science or an engineering discipline, or equivalent work experience

• 1-5+ years of IT Infrastructure support experience, Client experience preferred. Fresh graduate is also considered.

• Good verbal and written communication skills. Good English language skill is preferred.

• Strong problem solving and customer service skills

• Strong knowledge of:

  
  

  Operating Systems (Microsoft)

• Windows 7 or Windows 10

• Network Connectivity (TCP/IP, LAN/WAN)

• Remote Connectivity/SSL/VPN

• Printing – queue setup, Network troubleshooting required, HP hardware knowledge preferred

• Software distribution/SCCM (basic knowledge required)

  Applications

• MS Office Products, including Office 2013/O365

• Microsoft SCEP/Windows Firewall

• Virtual desktop infrastructure and/or Citrix

  
  

• Excellent interpersonal skills with the ability and willingness to participate in, and contribute to, a team environment, including pager coverage

Self-motivated, self-starter

上班地址：上海市张江高科技园区祖冲之路887弄88号