YOUR TASKS AND RESPONSIBILITIES

The primary responsibilities of this role, Head of Engagement Management, are to: 

• Development, leadership and execution of strategy and key projects to drive strategic goals and growth of the Engagement Management Organization for North America;
• Partner with VP of SD and Managers in setting overall and business unit strategic goals, developing strategies based on business / customer dynamics and the creation of integrated strategic business plans;
• Ensure EM strategic plans and objectives align with Bayer Radiology and Region Americas imperative initiatives, strategies, goals and objectives;
• Assess overall design of EM organizational structure, capacity and efficiencies relative to policies and procedures, back-end systems / infrastructure, overall organizational construct, resource management, headcount analysis;
• Develop analytical view of the EM organization, including overall and business unit metrics / KPIs, measurement and reporting mechanisms to communicate to ALT, USLT, USCLT and SDLT members with a focus on process improvement, lean six sigma methodologies to drive results, specifically revenue generation / recognition and overall PSO profitability;
• Enhance cross-functional relationships with leadership teams from Sales, Service, Marketing, Finance, Legal, Human Resources, Training, Customer Support, NPD, Global counterparts to achieve financial, business and customer targeted goals and objectives;
• Develop key external industry partner relationships, specifically those associated with OEMs, Informatics partners and industry associations to ensure the Bayer EM maintains best practices according to industry benchmarks;
• Drive overall customer experience via alignment of EM roles and responsibilities across all internal / external customer-facing interactions, such as field sales, clinical and service representatives;
• Determine and drive customer satisfaction initiatives and understanding of survey results at a EM national level.
• Provide leadership and action to address specific and general customer feedback opportunities for improvement;
• Drive new product engagement through stakeholder (internal / external) adoption of product and technology solutions to enable the optimization of EM process map, policies and procedures;
• Monitor EM marketing, promotional materials, documentation and strategies to ensure appropriate definition of products, services and customer deliverables;
• Act as lead EM manager monitoring and understanding our recurring revenue stream.

WHO YOU ARE

Your success will be driven by your demonstration of our LIFE values.  More specifically related to this position, Bayer seeks an incumbent who possesses the following:

Required Qualifications:

• Bachelor’s degree required with a minimum of 10 years of directly related experience; OR In lieu of Bachelor’s degree – a minimum of 10 years of directly related radiology healthcare managerial experience;
• Communicates a compelling and inspired vision or sense of core purpose.
• Understands business on a global scale;
• Understands that different approaches work in different places;
• Bringing the creative ideas of others to market; shows good judgment and listening skills about which ideas and suggestions will work and thus able to effectively communicate direction;
• Manages people equitably; supports equal and fair treatment and opportunity for all;
• Is a people builder; provides challenging and stretch task and assignments; constructs compelling development plans and holds frequent development discussions;
• Is dedicated to meeting the expectations and requirement of internal and external customers;
• Willing to make the tough decisions and be held accountable;
• Can be counted on to exceed goals successfully;
• Adheres to an appropriate and effective set of core values and beliefs during both good and bad times.

Preferred Qualifications:

• Master’s degree;
• Extensive project Management, strategic planning, process improvement and leadership experience (inclusive of direct supervisory experience) in a professional services environment;
• Medical device / Pharmaceutical industry experience.