At Amazon, we are committed to building a workplace for Amazonians to invent and deliver on behalf of customers, we strive to be Earth’s Best Employer and Most Customer-Centric Company. Our Human Resources teams care deeply about the employee experience and support associates and managers to focus on people through engagement, technology and innovation. The Human Resources Assistant role in our People Experience and Technology (PXT) team can provide you with the fundamentals of HR at Amazon and help you become well-versed in the processes and policies that help us deliver on our promises to our associates and customers.
The Amazon Customer Service PXT team is seeking a Human Resources Assistant who is obsessed with delivering an exemplary associate experience with every interaction. Successful candidates will be approachable, action-oriented, flexible problem solvers with great verbal and written communication skills and exceptional attention to detail. Human Resources Assistants provide friendly and welcoming HR support to our Customer Service associates regarding a broad range of benefits, policy and payroll topics, while maintaining an appropriate level of confidentiality. This is a great time to join a growing team with ample opportunity to expand your professional skills while making a positive impact for our associates each day.


Key job responsibilities
• Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner
• Escalate when discrepancies or issues arise such as Leave of Absence, accommodations, or other employee relations issues
• Enter and review associate data within HRIS and payroll systems timely and accurately
• Compile, assess and use data regarding critical business metrics such as: attendance, attrition, engagement, labor fill, etc.
• Advocate for the employee experience by partnering effectively provide world-class service to associates, including educating them on how and when to use self-service tools
• Plan, coordinate and implement associate activities that create an inclusive environment
• Address employee queries like - Exit process, Unpaid leaves, Job code/ family changes, Transfers, Exceptions of Policies
• Ensure HR weekly office hours
• Ensure connects with employees and frontline managers and share proactive insights and trends to the HRBPs, Ops leadership and CS ER team
• Produce HR reports and analysis, including key HR metrics such as absenteeism, attrition, head count, employee career development portal, employee feedback surveys, etc.
• Create dashboards for monthly, quarterly, annual reviews for different business leaders
• Conduct new hire orientation sessions, pre-onboarding