Job Summary (Purpose of the job)
Identify best HR operational practices and provides quality and timely HR operation services to China employees. Collaborate with HR business partners to ensure delivery of streamlined processes, standardization.

Major Duties Performed (Main Functions)
? Ensure execution of HR operations processes in compliance with relevant local regulatory laws in Employee life circle including but not limited in training, staff activities, employees On Boarding & Exit Process, Workday System updates, leave system updates labor contract sign /renew, probation management, expatriates allowance management, visa management, etc;
? Deliver service in a timely manner with high quality and/or manage service delivery metrics in relation to the assigned process;
? Work in close partnership with multiple stakeholders to ensure seamless wing-to-wing processes and one face to Business and HR Partners and employees;
? Proactively seek customer feedback to identify areas for process improvement, standardization and productivity within assigned process;
? Advise on complex questions/requests concerning the area of expertise in a professional, courteous & timely manner;
? Develop a strong working relationship with the HR team through proactive facilitation & improvement of HR processes, ensuring effective communication and early identification of requirements & any service issues;
? Foster a culture of customer service excellence and continuous process improvement;
? Provide ad-hoc operational support for assigned process.

KPI of this role
? Accuracy, timely and high-quality HR services deliveries;
? Internal Client satisfactory rate;
? Innovative approaches to improve the working efficiency and effectiveness.

Minimum Education, Experience, & Specialized Knowledge Required:
? Bachelor’s degree or equivalent and a minimum of 1 year of experience in C&B is preferred or related Human Resources support field or equivalent combination of education and experience;
? Knowledge of human resources policies, procedures and systems, as well as local law;
? Proficiency in human resources software packages, Microsoft Office, Word, Excel and Power Point.
? Excellent interpersonal, written and verbal communication skills;
? Ability to carry out moderate analysis and information gathering to resolve problems on non-routine matters;
? Detail oriented, strong analytical logic foundation and a good team player.

上班地址：北京西路968号嘉地中心12楼