Responsibilities:

• Lead and manage the team in delivering professional and efficient HR transactional & inquiry services to support HR business functions, stakeholders as well as employees.
• Partner with internal and external stakeholders to constantly review and improve the efficiencies of existing HR processes; automate, standardize and align with enterprise approach where possible.
• Constantly review and ensure the best self-service experience for employees and maintain the most up-to-date knowledge articles library in the corporate HR portal – DtoolsHR.
• Manage and ensure the service quality of the HR operations hotline in terms of both system and customer service performance.
• Analyze data from ServiceNow and to make recommendation on enhancing the information and services provided to employees.
• Manage, coach and provide development opportunities for the team members.

Basic Qualifications:

• Bachelor degree in HR Management, Business Administration or related discipline
• 8 - 10 years in related field including 5 years supervisory/leadership experience and relevant work experience in shared services or related operations
• Knowledge of HR shared services operations preferred
• Experience in leading HR business functions with good understanding of local legislation requirement
• Excellent project management, presentation and influencing skill
• High integrity and respect for confidentiality
• Excellent command in Microsoft Office applications
• Detail oriented and control conscious
• Knowledge of SAP, ServiceNow and/or Kronos an advantage
• Fluent in English, Cantonese and Putonghua

Additional Information:

SUBMITTING YOUR APPLICATION
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About Hong Kong Disneyland Resort:

Since Hong Kong Disneyland Resort opened in 2005, it has entertained millions of guests from Hong Kong, mainland China, Southeast Asia and farther abroad. As the first Disney resort in China, it features award-winning, first-of-its-kind entertainment offerings and guest services specially-designed for an international guest base, all brought to life by the resort’s multilingual cast members.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hongkong International Theme Parks Limited, which is part of a business segment we call Hong Kong Disneyland Resort.