Guest Services Officer
SHUN TAK CLUB MANAGEMENT SERVICES LIMITEDHong KongUpdate time: September 26,2019
Job Description
Job Responsibilities
- Provide proper greetings and assistant to both members and guests physically at the Club and also on all telephone enquiries;
- Provide one-stop comprehensive and quality services to members and guests in a professional manner;
- Responsible for services reservation and facilities booking arrangement;
- Ensure all interactions and enquiries are handled;
- Build up rapport with members and potential clients;
- Assist Membership and F&B Departments in handling all banquets and events enquiries and appropriately for the closing of the banquet business;
- Assist in recording any ad hoc or emergency incidents for Facility and Administration departments and remind and follow up with them appropriately.
Requirements
- Higher diploma or above in Hotel Management;
- Minimum 3 years relevant experience in similar capacity gained from club or hotel;
- Good knowledge in Chinese/Western cuisine and banquet operation;
- Good customer relations with supervisory and communication skills;
- Good command of both spoken Chinese (Cantonese and Mandarin) and English;
- Presentable, Service oriented, outgoing, independent and able to perform multi-tasks.
Benefits
- Medical Benefits
- Duty Meal
- Annual Leave 12 - 14 days
- 6 Rest Days per Month
- Statutory Holiday
We offer long-term career prospect and competitive remuneration package to the appointed candidate. Please apply in confidence with your detailed resume stating your current and expected salary to Human Resources Department by .
The information supplied by the applicants will be used in accordance with the Personal Data (Privacy) Policy of
Shun Tak Group (a copy of which will be provided upon request). Only shortlisted candidates will be notified.
www.shuntakgroup.com
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