• Assists and supports all Guest Experience initiatives at the property.

协助及支持酒店所有宾客体验项目及方案。

• Supports GM in driving a guest centric culture in the hotel and create awareness and understanding among all Ambassadors on the importance of guest relation.

支持总经理在酒店推行以服务客人为中心的理念,让所有员工理解并提高意识认识到宾客关系的重要性。

• Represents Guest Experience / be the voice of the guest daily at the Friday morning briefing with updates and highlights points for improvement and guest praise.

每周五早会分享最新的宾客关系/宾客之声的内容,并强调需要改进的地方以及分享宾客对酒店的表扬。

• Champion the internal communication of guest relation related matters and updates to all Ambassadors in the hotel

支持所有与宾客关系相关的内部沟通,进而提高大使在店的体验

• Have direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback

直接与客人沟通以获得客人反馈,并寻找更多新的途径来获取住店客人的反馈。

• Works in partnership with all relevant external partners to ensure external training is conducted where applicable, e.g. HOTSOS, VOG Trust You, Diversey, Signature.

建立与所有外部伙伴的合作关系,以适用外部培训,例如:信息发布系统,客人之声,签名等等

• Reviews and communicates best practices implemented in other LUB hotels, follow-up on implementation at the property when relevant

将其他奢华品牌酒店中好的范例进行回顾及分享,在本酒店中进行分析并借鉴执行。

• Ensure adherence to the attached task list which provides a framework to the Guest Experience Manager’s role,especially for the foreigner relation.

确保遵守作为宾客关系经理角色框架的附加工作职责,加强对外籍宾客的关系服务。