Guest Service Manager/ FO
ACCOR临沂市Update time: May 23,2019
Job Description
- Assists and supports all Guest Experience initiatives at the property.
- Supports GM in driving a guest centric culture in the hotel and create awareness and understanding among all Ambassadors on the importance of guest relation.
- Represents Guest Experience / be the voice of the guest daily at the Friday morning briefing with updates and highlights points for improvement and guest praise.
- Champion the internal communication of guest relation related matters and updates to all Ambassadors in the hotel
- Have direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback
- Works in partnership with all relevant external partners to ensure external training is conducted where applicable, e.g. HOTSOS, VOG Trust You, Diversey, Signature.
- Reviews and communicates best practices implemented in other LUB hotels, follow-up on implementation at the property when relevant
- Ensure adherence to the attached task list which provides a framework to the Guest Experience Manager’s role,especially for the foreigner relation.
- Recommend actions to be taken on office expenditures such as equipment and supply needs.
- Helps promote the hotel's range of services on offer (eg. the bar) by anticipating customer needs and responding to guests' requests.
- Helps gain guests' loyalty by being present, available and ready to listen.
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