Provide effective courteous services at Front Desk and resolve any guest dissatisfaction with a professional attitude.

 Responsibilities :

• Provide courteous and effective services at the Front Desk
• Perform registration and check-out procedures on all arrival and departure guests
• Modify and update the respective folios of the hotel guests in the HIS system
• Ensure all daily reports and statistics are generated according to the management requirements
• Ensure sufficient cash float in each service wicket and check constantly to avoid a shortage
• Perform any other duties assigned

 Requirements :

• Certificate/ Diploma in Hotel Management is preferable
• Minimum 1-3 years of Front Desk experience
• Good command of both written and spoken English, Cantonese, and Mandarin
• Familiar with MS Office operation including Word, Excel, Chinese word processing
• Shift duty is required