Plan and co-ordinate the provision of friendly, efficient services to the guests
Schedule activities for the guests
Plan and co-ordinate all promotional activities targeting our clients
Trace relevant statistics about the clientele
Co-ordinate and supervise all activities for the guests
Assist with check-ins/check-outs of the clients
Greet guests upon arrival
Assign the room for the guests
Cover the guest relations counter
Assist the guests with airline bookings and reconfirmation’s
Assist all departments in being receptive to the needs of the guests
Attend recreation activities when necessary
Assist in any other duties when required by the Guest Relations Manager
Assist with translations (information; guest directory; menus etc) as required
Provide feedback from the guests to Loyalty Manager for action

Required Skills –
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Able to read and write English
Proficient in the use of Microsoft Office and Front Office System